1. Welcome to carparts-emall06 store,Good products and services are the indicators of our store. Our mission is to provide each customer the best possible shopping experience for automotive parts and accessories.

2. Please feel free to contact us if you have any questions, and we will reply to your message within 24 hours
3. All our items have been tested good before shipping.

1.For any reasons you want to contact us, We promise you that you will get response within 24 hours during working days.

2.We aim at satisfying every visitor, no matter what kind of situation you meet with, we will be right here to serve you.

3.If you are happy with the transaction with us, leaving us an ALL-5-STAR positive feedback would be greatly appreciated.

4. Tell your friends when you are satisfied and DO tell us when you are not ! Your encouragement will keep us moving forward.

1-Year Limited Technical Support Warranty

This warranty provides technical assistance and defect verification, not unconditional returns.

What We Provide

During the warranty period, we will:

• Help diagnose issues based on fault codes, symptoms, and test results

• Assist with installation verification

• Determine whether the issue is part-related

If a manufacturing defect is confirmed, we may offer:

• Replacement

• Partial refund

• Technical solution

What Is Not Covered

This warranty does not cover problems caused by:

• Incorrect installation or wrong part selection

• Programming, coding, or calibration issues

• Vehicle wiring, sensors, ECUs, or other control modules

• Damage from heat, oil, moisture, voltage spikes, corrosion, or contamination

• Normal wear and tear

• Labor, towing, rental car, or diagnostic charges

Claim Requirements

All warranty requests must include:

• Vehicle VIN

• Installation details

• Diagnostic report, fault codes, or test results

Incomplete information may delay support.

Important Notice

• This is a technical support warranty, not a “free return” policy

• Installed items are not eligible for return

Installed items are not returnable

Shipping & Delivery Policy

1. Order Processing Time

To ensure correct fitment, all orders are shipped only after product compatibility is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

2. Estimated Transit Time

Important: Transit time refers to the carrier’s delivery timeframe after shipment, not order processing time.

If expedited shipping is required but not shown at checkout, please contact us via eBay Messages before ordering.

3. Remote Area Notice (New Section)

Deliveries to remote or rural areas may experience:

• Extended handling or transit time

• Additional carrier surcharge

• Limited availability of expedited services

If your address is classified by the carrier as remote, we will contact you before shipping to confirm options.

4. Shipping Address Rules

• We ship only to the address provided at checkout.

• Address changes are NOT accepted after the parcel is shipped.

• Incorrect, incomplete, or unconfirmed addresses may cause delivery failure, and the buyer assumes responsibility.

• PO Boxes are NOT supported.

• Local pickup is not available.

5. International Orders

Tax ID Requirement (Certain Countries)

Buyers from Mexico, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden and other regions where required must provide:

• Valid Tax Identification Number

• Customs declared value instructions (if applicable)

Failure to provide required tax information may delay shipment.

Duties & Taxes

Import duties, VAT, and customs fees are the buyer’s responsibility. These charges are determined by the destination country.

If you have special customs declaration requirements, contact us immediately after payment.

6. Delivery Issues

If you experience:

• Delayed delivery

• Tracking issues

• Lost package concerns

Please contact us through eBay Messages first. We are committed to providing a prompt and satisfactory solution.

If your item has not arrived within the eBay estimated delivery window, please reach out before opening a case so we can assist efficiently.

7. Key Delivery Reminders

✔ Compatibility confirmation may affect dispatch time
✔ Remote areas may have longer delivery times
✔ Expedited shipping does not override customs clearance time
✔ Carrier delays due to weather, holidays, or peak season are outside seller control

• For eBay's return policy, please click the link below, pls read carefully:https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#refund_guidelines

  ? Return & Refund Policy (Automotive Parts)

  0–30 Days After Delivery

  Defective, damaged, or not as described → Full refund (seller covers return shipping)

  Wrong order, incorrect fit, or no longer needed → Item must be unused, uninstalled, and in original condition; original shipping cost is non-refundable

  Installed or used items are not eligible for return unless a verified manufacturing defect is confirmed

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  31–90 Days After Delivery

  Returns accepted at seller’s discretion

  Item must be unused and uninstalled

  Buyer is responsible for return shipping; restocking fee up to 20% may apply

  No returns for installed, used, or damaged items

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  91–180 Days After Delivery

  Returns generally not accepted

  Only verified manufacturing defects on unused items may be reviewed

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  Over 180 Days

  No returns, refunds, or exchanges

  Items are considered used; wear, installation, and operating conditions apply

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  ⚠ Non-Returnable Items (After Installation)

  Electrical parts, ECU/control modules, sensors

  Valve bodies, transmission components, differentials, and drivetrain parts

  Once installed, these parts are considered used and non-resalable

  Returns only possible if a verified manufacturing defect is confirmed

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  ✅ Before Purchase

  Please verify the part number and confirm compatibility using your VIN to ensure correct fitment.

1. Let's Resolve Issues Together（Please do not rush to start the return）

We understand that sometimes issues may arise with your order, and we're committed to making it right! Before initiating a return, please reach out to our customer service team—we're here to help you find the best solution without unnecessary steps.

2. We provide buyer free and unlimited technical support if you have any using problem with our item.

3. We provide buyer return and refund service. If you are not satisfied when you receive your item, please return it within 14 days for a replacement or money back.

4. If you receive a defective product, please let us know what the problem is (provide an error code, picture or video of the faulty damage). Our customer service and technical department will work with you to solve the problem.

1 Please give me a fair feedback after completing the transaction. if you are satisfied with our service, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a "PERFECT 5 STARS".

2. If you have any problems, please contact us on eBay message firstly instead of giving us negative or neutral feedback. For negative or neutral feedback won'tsolve any problems for you. We promise that we will try our best to solve your problems and give you the most satisfaction.

3. If you have any unsatisfactory, please let me know firstly and give me an opportunity to solve problem for you.

4. Emails and messages are answered within 24 hours, Monday to Friday except public holidays

5. If you do not receive our reply, please kindly re-sent your email and we will reply you ASAP!

Note:

According to eBay platform requirement. Please make payment within 3 business days after placing your order. Otherwise your order will be canceled.