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G16 Sculpt Transparency Notice

If you’ve been following the journey of Smart Doll, you’ll know that one of our ongoing challenges is electroplating the master models used to create our sofubi molds. The second attempt at the G16 sculpt was no exception and resulted in a few surface blemishes being transferred to the mold.

After evaluating the sculpt and testing various face-up designs, I decided that the mold was more than suitable for production. The blemishes do not compromise the character’s appearance and, if anything, add a little individuality - much like the imperfections that make each of us unique.

For transparency, I’ve included close-up photos of the blemishes in question. Because they originate from the mold itself, they will be present on all characters produced using the G16 sculpt. During production, we spend considerable time reducing their visibility through sanding and finishing work, but some marks cannot be removed entirely.

Transparency is important to us. We want you to know exactly what to expect before making a decision, and we’d rather provide too much information than too little. If these blemishes would affect your enjoyment of the character, please keep them in mind before adding them to your collection.

Before You Buy (Overview)
Smart Doll’s are crafted with care, intention, and a strong commitment to quality—but they are not designed to be everything for everyone. Since all sales are final, we ask that you take a moment to understand what makes our products unique before placing an order.

The photo grid below highlights common concerns we’ve seen from customers *after* receiving their Smart Doll—despite these traits being explained throughout our website. Our goal is to help you make an informed decision upfront rather than face disappointment later.

The first row covers wig-related traits, the second explains details of our slush-cast vinyl body and frame, and the third focuses on the intentional asymmetry in our face design. A brief overview follows the grid below:

Wig Characteristics
Smart Doll wigs are shaped by hand—not by mold—so variation is natural. You may notice differences in thickness, alignment, or shape from one wig to the next. Some may appear “balding” in spots or shed small amounts of hair when first opened and with continued use. Tight fits can leave marks on the head, and a bit of styling oil residue is also expected. (images 1 - 4)

Slush-Cast Vinyl Body & Frame System
The Smart Doll body is made from sofubi (soft vinyl) using a hands-on process called slush casting. This naturally results in variations such as asymmetry, flow lines, dents, bumps, air bubbles, and differences in surface texture. The head cap may not match the body color exactly or fit perfectly. These traits are inherent to working with soft vinyl and are part of the handcrafted nature of the product. (images 5 - 8)

Intentional Asymmetry in Face Design
Just like real human faces, Smart Doll faces are intentionally asymmetrical. From the 3D sculpt to the final brush stroke, no two are exactly alike. Hand-painted features such as eyeliner, lashes, and blush will differ slightly in size, shape, and placement. If you’re seeking factory-perfect, machine-printed symmetry, a different brand may be a better fit. (images 9 - 12)

Because Smart Doll is handmade, there may be moles, dents, distortion, or asymmetry on the body.

It takes time to assemble and inspect the product after ordering.
Please note that it may take up to 15 business days to ship.

Bra top color is random.




100% Authentic! All packages are shipped directly from Japan!

Shipping

Payment

We are only able to accept payment via PayPal we can shipping only registered address on paypal. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Shipping Method 

Japan Post OR DHL or Fedex
* It may take time for delivery by Japan Post.

Cancellations & Returns

30 days returns. Seller pays for return shipping. You are covered by the eBay Money Back Guaranteeopens if you receive an item that is not as described in the listing. eBay Return policyopens in a new tab or window for more details.

Important Notice Regarding Import Duties

(DDP Shipping for U.S. Buyers Only) We are pleased to inform you that this item will be shipped under the DDP (Delivered Duty Paid) method for buyers in the United States. This means that all import duties, customs taxes, and handling fees are already included in the total price  Eyou will not be charged any additional fees upon delivery. Your item will be delivered smoothly without any need for customs payment at the time of arrival. ☺ About Other Countries Please note that this DDP service is available only for buyers located in the United States. For other countries, the shipment will be sent as DDU (Delivered Duty Unpaid), and import duties or taxes may be charged by local customs upon delivery. We take great care to ensure every item is genuine and carefully packed for safe delivery. This DDP shipping policy has been introduced to make the international buying experience smoother and more transparent for our valued customers in the U.S. We sincerely appreciate your understanding and cooperation. Thank you for choosing authentic Japanese products  Ewe look forward to serving you again!