1.We accept Payoneer, PayPal, Mastercard, VISA, Google Pay, American Express etc.

2.Payment must be Paid within 7 business days of auction closing.

1. We will ship the products within 24 hours (Monday to Friday) after clearance of payment excluding weekends and holidays.
2. Items will be shipped out from our UK storehouse, UK local warranty will be provided, in order to protect your purchase
3. We use DHL /Yodel/Hermes/Royal Mail with tracking number, it takes normally 2-5 Workdays to arrive.
4. We just can send this item to your Paypal registered address, if you want to change the shipping address after payment, we will refund you firstly, and you can add the new address in your paypal and pay for it again.
5. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time.
6. All the tracking number will be sent to your paypal email after the parcel sent, if you did not receive it after the time limit, just feel free to contact us.
7. No Local Pickup supported.

1. UK local warranty, we provide 5 year factory warranty, if this unit fault, you can send back this item to our UK address for warranty
2. The valid period of replacement/money back is 30 days from the date of receiving the item, if our items have any problem, please feel free to contact us and please note keep it in Originl condition.
3. Our technician will check the item carefully before sending, also if you received a defective product, please keep it in originl condition and email us immediately, we will exchange a new one for you asap.
4. It is buyer's responsibility to pay for return postage and ship the item back to us. we will send it back at our cost if this item is defective as report.
For the repair of returned item, factory technician needs time to process it, so please be patient.
5. Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person.

We will leave POSITIVE FEEDBACK after receiving the payment. Please contact us if you are not satisfied with the item after receiving it.
All email will be answered within One working day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately.
Before you give us neutral or negative Feedback, so that we can satisfactorily address your concerns.
Good communication can fix all problems, we always believe that as long as you are willing to communicate with us, we will give you a satisfactory answer.

1. Welcome to shop in FLATWHITE Official Store, We have 12 years' experience on Home & Garden Lighting and Home Appliances and Home Improvement Supplies business, with headquarters in Hong Kong and branch offices in Shenzhen (China), Southall (UK), Frankfurt am Main (Germany), Sydney (Australia), Roma (Italy), Paris (France) and Walnut (USA). We own very professional technician and customer service team, till now we have many resellers and drop shippers all over the world.
2. We offer an extensive range of products selected by our professionals superiority in details and quality is a high priority. We also have a high-standard team, qualified by authorized organizations to ensure products are of the highest quality.
3. We are increasingly expanding international markets based on high quality products, excellent service, reasonable prices and timely delivery. Please contact us at any time for more information. We work hard to make sure EVERY CUSTOMER 100% and ensure products are of the highest quality.