Genuine Ford Headrest 1L2Z-78611A08-AAA

Order Processing

• In-stock orders ship within 24 hours.
• Weekend and holiday orders will be processed the next business day.
• All hardware is sold individually, per piece. Product images may show multiple items for reference only and do not represent the quantity included in your order.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2–3 business days to arrive at our facility and will be shipped to you promptly. Some manufacturer-sourced parts may take up to 5–6 business days before shipping.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to locate one for you as quickly as possible.

Shipping Methods & Transit Times

• Ground shipments typically take 2–7 business days depending on your location.
• Overnight shipping is available for an additional cost.
• We cannot guarantee transit times for ground or oversized shipments.
• Oversized shipments may incur additional shipping charges. You will be contacted for approval before the order ships.
• Carrier substitutions may be made at our discretion to reduce shipping cost and/or delivery time.
• Shipping costs are subject to change.
• We are not responsible for carrier delays in transit.

Shipping Restrictions

• We do not ship internationally.
• We do not ship COD orders.
• Large autobody and sheet metal parts (bumpers, quarter panels, doors, fenders, etc.) must be picked up in store and cannot be shipped via standard carriers.
• Ford Crash Parts (CP) program: We are not part of the Ford CP program. Part numbers ending in “CP” may appear on the website but are not available for order through us and are displayed for informational purposes only.

Damaged Shipments

• All damaged items must be reported within 3 days of receiving your shipment.
• A replacement part will not be reordered or shipped until the damage claim is approved by the carrier.
• Refunds will not be issued until the claim is approved by the carrier.

Lost Packages

• Lost packages must be reported to us within 5 days of the expected delivery date so we can file a claim with the carrier.
  • If the carrier cannot locate the package after their investigation, a replacement part will be sent or a refund issued.

• Contact us to arrange your return and obtain an RMA (Return Merchandise Authorization) number before shipping anything back
• Returns sent back without an RMA number may not receive credit.
• Return requests must be submitted within 30 days of the original purchase date.

Restocking Fees

• A 20% restocking fee applies to all returned parts.
• Return shipping costs are the responsibility of the customer.

Return Conditions

• Parts must be in resaleable condition and in the original, undamaged packaging. No writing or markings on the packaging.
• Used, installed, or test-fitted parts cannot be returned.
• Electrical parts are non-returnable.
• Sheet metal and body parts are non-returnable.
• Parts under $20 in value are non-returnable.
• We reserve the right to refuse any return that does not meet these conditions. Parts found to be used, installed, or not in original packaging will be returned to the customer at their expense.

Core Charge Returns

• Core returns must be shipped back in the original packaging within 30 days of the original purchase date to receive a core refund.
• Return shipping for cores is the responsibility of the customer.

Return Address

• All approved returns should be sent to: United Ford, 211 County Ave, Secaucus, NJ 07094

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.