1.We appreciate your business and strived to improve our customer service and our commitment to quality.
2.We will leave a positive feedback immediately after payment is received. We appreciate a 5 star positive feedback as much as you do.
3.If for some reason there is any issue with the purchase, please contact us and we will do our best help you resolved it .
We accept payments made by eBay payment, Paypal, VISA cards, Credit cards, and so on...
We will send the item to your Confirmed Shipping Address on eBay. If you would like to post the item to another address, please leave us a note when you place an order on eBay. We will NOT be responsible for any delivery failure due to unclear, unconfirmed, or incomplete addresses given.
1-5 business days for UK.
7-25 business days to other countries.
But the accurate time is depend on the customs .
Please Note:The buyer is responsible for any applicable import duties and local taxes.
Please verify your customs duties before purchase.
All products are sold as brand new. We will carefully check all packages before they are shipped out. So, all damaged products are considered damaged during the transit, even though the outer boxes are not damaged.
Please contact our customer service support team immediately WITH PICTURES if you receive a damaged or broken item, so we can help you with the damage claim with the shipping carrier. We won’t accept any claim after 14 days upon item receive.
After returning or exchanging is accepted, our RMA department will provide a pre-paid return shipping label and also UPS claim will be filed.
What customers should do is to make sure the item is in the original packaging with the order number issued by clearly marked outside the box.
Packages received without a valid order number will be returned to buyer and NO CREDIT will be issued.
24-48 hours are usually required to issue your RMA number.
10-14 days are usually required to process your return or exchange once our RMA department receives your item.
Shipping and handling fee won’t be refundable in any circumstance.
At times we did receive comments from buyers that they have not received our emails, reason for those are that some emails do get into the SPAM mail box, so to better assist our customer, please use the "contact seller" on your auction page, and we will answer your questions through ebay' message system.
Negative feedback will not help resolve any problems you have, please contact us via email or call us at the phone number provided on the invoice before leaving a negative feedback, our customer service rep will make best effort to help you with the issues.
During the high season time, there might be times that popular merchandise are backorder, we do try our best to keep the inventory accurate for the item that we list. There might be chances that the item is out of stock before we can stop the listings. If this does happen, we will try to contact our customer and provide a few option, by offering a ETA of the item, exchange or upgrade to another item or issue a full refund, if customer does not wish to wait.