❗Note: While we ensure accurate listings, always check product label for latest information as formulations may change.

For your safety, always check manufacturer's label before use. Product formulations may change - we cannot guarantee accuracy of older images/descriptions.

Shipping and Packaging Information:

DPD Next Day Delivery applies Monday to Friday only and does not cover weekend delivery.

If DPD Next Day is offered as an additional postage option, please note:

• This service is available for UK mainland addresses only.

• If you are outside the UK mainland, we will send your parcel using an equivalent DPD service (delivery times may vary).

• Certain remote or extended areas within the UK may take longer for delivery, and Next Day service may not be available in these locations.

If you are unsure whether your area qualifies for DPD Next Day delivery, please message us before placing your order — we’ll be happy to confirm this for you.

• We strive to dispatch your item within 1-2 working days upon receiving clear payment, or within the timeframe specified for the postal service being offered.

• Delivery time depends on your chosen service.

• If your item hasn't arrived, please allow for the maximum expected delivery time before contacting us.

• We prioritize eco-friendliness by reusing boxes for packing and shipping whenever possible.

Policy for Items Received as Damaged

At MMGOODS Ltd we value our customers' satisfaction and are committed to ensuring that your shopping experience with us is seamless and enjoyable. In the event that you receive an item from us that is damaged during transit, we have established a clear policy to address such situations promptly and efficiently.

Our Policy in the Case of Damaged Items:

We request that you, as our valued customer, adhere to the following guidelines if you receive an item that is damaged:

1. Notify Us Promptly: Please get in touch with us as soon as possible, within [Specify Timeframe] of receiving the damaged item. You can contact us through the eBay messaging system, providing the necessary details about the issue.

 

2. Provide Photographic Evidence: To assist us in understanding the extent of the damage, we kindly request that you provide clear photographic evidence. This evidence should include:
• Images of the Damaged Item: Please take clear and detailed photos of the damaged item, capturing the nature and extent of the damage.

 

• Images of the Outer Packaging: Include pictures of the outer packaging, showing any visible damage or signs of mishandling, as well as the postage label.

• Contact Us for Return Instructions: After we have reviewed the photographic evidence, we will provide you with specific return instructions if necessary. Please wait for our guidance before returning the item.

• Refund or Replacement: Once we receive the damaged item and assess the provided evidence, we will promptly process a refund or arrange for a replacement, according to your preference.

Returns Information:

• We offer a 30-day return policy.
• Contact us via the "Ask seller a question" link before returning an item to discuss any issues and receive return instructions.
• We aim to respond promptly, with eBay messages being the quickest way to reach us.
• Return shipping is the responsibility of the buyer for unwanted items or refusals.

• Failed Delivery? If you miss your delivery, Royal Mail will hold your parcel at the local sorting office for 18 days.
  • Uncollected Parcels: If not collected within this time, the item will be returned to us.
  • Refunds: Upon receipt, we’ll issue a full refund minus a £3.61 return fee.
  • Resending: If you’d like the item resent, a £3.61 redelivery fee applies.

  Please track your parcel and collect promptly!

When returning items, please ensure:

• The item(s) are in their original packaging.
• The item(s) are undamaged and not used.
• The item(s) are packed adequately to prevent damage during transit.
• The item(s) are sent using a recorded or tracked courier service.

General Data Protection Regulation (GDPR):

We prioritize the protection of customer data and only use it for order fulfillment purposes. To ensure your orders are delivered, we provide courier services with the following information: Name, address, phone number, email, and postcode.

Your data is exclusively used for the stated purpose, and you have the right to request the data we hold on you. By making a purchase from us, you agree to the use of your data as outlined above to help us fulfill our contractual obligations. Your privacy is important to us!