Touchstone Sideline Deluxe Gold 50" Smart Electric Recessed Fireplace 86275

Subject: Unauthorized Resale of Touchstone® Electric Fireplaces on eBay

It has come to our attention that your eBay store is currently offering Touchstone® electric fireplaces for sale. As you are not an authorized Touchstone® dealer, we request confirmation that you are reselling genuine, unaltered Touchstone® products in their original packaging, and that these units have not been repaired, refurbished, or modified in any way.

Please be advised that Touchstone’s manufacturer warranty applies only to products purchased through authorized dealers. As such, it is your legal obligation to clearly and conspicuously state on your product listing that:
I’m not an authorized Touchstone® reseller

The product does not include any manufacturer’s warranty



Touchstone Home Products takes the protection of its brand, intellectual property, and reputation for quality very seriously. We will pursue legal action against any entity that misrepresents our products, infringes on our rights, or compromises our goodwill in the marketplace.

We appreciate your prompt attention to this matter and expect your compliance without delay.