This item is new in the box and ready for installation. This part fits ford super duty f250-550 2002, 2007, ranger 2004-2011, and explorer 2003-2007. This part is specific fit to the years. Please check that this fits your vehicle and that it is the problem. I'm not responsible for you ordering the wrong part. Please see photos. If you would like more photos please let me know. This item is listed on multiple selling sites. Thanks for looking.