1. Origin of Shipment: All our batteries are shipped directly from China, ensuring authentic products and stable supply.
2. Estimated Delivery Time: Due to international logistics processes (including customs clearance), the average delivery time is 12-15 business days. Please note that slight delays may occur during peak seasons (e.g., holidays) or due to force majeure factors. We appreciate your patience and understanding!
After-Sales Service Guarantee
1.Do Not Use the Defective Product: If the battery has problems such as swelling, leakage, physical damage, or failure to work normally, please stop using it immediately to avoid safety risks.
2. Provide Proof of Damage: Take clear photos/videos of the defective battery (including the product itself, packaging, and any damage details) – this helps us quickly confirm the issue.
3.Processing Commitment: We will respond to your inquiry within 1 business day and provide solutions such as free replacement or full refund. We guarantee a fair and satisfactory resolution for every customer.