1.We charge extra shipping fee to Remote areas of USA.
2. We do not ship to APO/FPO/PO Box . Your physical address is required.
3. We only accept payment from, and ship to, Confirmed ebay addresses.
4. Tracking number will be uploaded to eBay within 24 hours once item shipped.
5. For International shipment, Buyer are responsible for the Import duty and tax.
6. If your parcel hasn’t arrived after the estimated delivery time, please contact us We will try our best to help. Once shipping company confirmed parcel has been lost, we will send you the new replacement or issue a full refundand please trust us that we will provide the perfect solution for you.
- Please leave your full name, phone number and full address when you place your order.
- We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay the order.
- We will pack the product tightly to ensure that it arrives to you in perfect condition.
- If your parcel hasn’t arrived after the estimated delivery time, please contact us We will try our best to help. Once shipping company confirmed parcel has been lost, we will send you the new replacement or issue a full refund. Please note that shipping company need 10-14 business days to investigate the case. Please allow us have more time to handle your case, and please trust us that we will provide the perfect solution for you.
- Once a problem occurs with the purchased product, please do not hesitate to let us know with Ebay messages,we will offer you refund or replacement.
- We committed to provide good quality products to all our customers. We accept return or exchange within 30 days after purchase. No hassle for refund and exchange, all we ask is that you send back the item in the same condition was received , brand new condition. Refund or exchange will be issued within 6 business days after we received the returned item and inspected it.
- Please contact us for a Return Authorization Number by eBay messages between 9:30 a.m. to 6p. m PDT (Monday to Friday) , without Return Authorization Number , we couldn't identified your return .
- Your refund will be issue to your Paypal within 6 business days , Paypal unique refund transaction ID number will be provided. Please keep in mind, you might need extra 2-7 business days for the refund to deposit in your account , it depends on your credit card company.
High quality products;
Professional technicians and responsible salespersons;
2-year warranty;
Fast shipping.
1. We are here to help with any questions or problems you may have. Please feel free to contact us by eBay message. During the working hours , we will reply all your messages promptly .Some message sent after business hours will be replied within 12 hours. We are off on the weekend, messaged we got on the weekend will be replied on coming Monday.
2. We greatly appreciate your POSITIVE feedback. Please do NOT leave negative or neutral feedback without asking for help.
3. We aim to provide Top Level Customer Service, we will try our best to solve the problem for you.
4、We use UPS/Fedex expedited shipping service, the actual estimated delivery time is around 2-7 business days which is much shorter than eBay item page shown.
