12-Month Warranty
1. All electric scooters of MEGAWHEELS is covered by our manufacturer's 1-year all-inclusive warranty for all manufacturing defects to the original owner.
2. This Warranty starts on the date of your purchase and lasts for one year ( the “Warranty Period” ). Please note that the warranty applies to the initial purchaser only. The Warranty Period is not extended if the Product is repaired or replaced.
3. For orders that are fully refunded as a result of a dispute, the customer's scooter will no longer be eligible for any services provided by us.
Warm tip: Please be noted that the accessories/parts in our store don't support return or refund (we shipping the wrong item will be excluded), so make sure it is the correct part that you need before purchasing.
Warranty targeted audience
All quality-related defects on items sold directly in our Megawheels Official Store is covered by the 12-month warranty.
This warranty is provided only to the original customer of the product and is not transferable to subsequent customers.
Limited warranty doesn't cover
Warranty service will be not honored if the damage is caused by human.It is normal circumstance for the battery capacity fading with time goes by, so it is excluded out of the warranty coverage.Water damage, wear and tear are not be covered by this warranty.
Warranty claims process
For any warranty request, please send an email to us. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us through email as there may be a simple fix for your problem.
We will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by ebay message or email. Valid warranty claims will be processed through Megawheels Official Store within 1 years of initial purchase.
Shipping Damage Claims
In rare cases, received items may be damaged during transportation. If shipping damage occurs, please contact us through email and provide us with photo or video proof.
Note: We will not accept shipping damage claims made after 7 days of receipt of the product.
Repair service and process
For repair service, we can offer free replacement parts or sending back for repair. Between the two options, sending free replacement parts will be our first choice. After receiving the photos or video of the damaged product, we will diagnose the problem for you.
If it can be fixed by replacing parts, we will send you the scooter parts for replacement. For example, the charger, rear mudguard/fender, motor, controller, driven wheel, accelerator throttle etc. (Note: we can not ship battery for replacement because of logistics restriction reason. If it is battery problem, need to return and get the battery replaced).
If it can not be fixed by replacing parts or the customer can't repair it, we will create a shipping label for the customer, so the customer can use the shipping label to return the scooter to our repair office and get it repaired.
The customer should pack the scooter well (include all accessories) with the original box (we suggest you keep the box when unboxing, in case you should need it for returning), print the shipping label and contact the logistics company to pick up the package and return it to our repair office.
The shipping label has 30-day of validity, so you have to use it to return the electric scooter within 30 days after the date you get the shipping label from us. Or the shipping label will be expired and invalid.
Usually, the repair process will take 1-2 weeks time after it is received by the repair office. And after it gets repaired, we will send it back to you immediately. If the shipping address changed, please update it to us in time.
Limitation of Damages
Except to the extent prohibited by applicable law, Megawheels shall not be liable for any incidental, indirect, special, or consequential damages, including without limitation, loss of profits, revenues or data, in connection with any breach of express or implied warranties or conditions or under any other legal theory, even if Megawheels has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
