Formed in 2005, Digitalis Direct is a well established professional business based in Romford, Essex. 

We work closely with many major manufacturers including Avtex, Maxview, Vision Plus, SAC and so many others.

As our eBay feedbacks testify, we are totally dedicated to amazing customer service, with over fifteen years trading on eBay, as well as other online platforms, including our own website.

We always put you as the customer first so in the unlikely event that you have a problem our dedicated support team are here to help in any way. Basically, our top priority is customer satisfaction and we strive to make your buying experience a fantastic one. 

Should you require further information or advice, please do not hesitate to contact our Romford team. 

For your peace of mind and security, all payments are handled using the eBay managed payments system, so you can securely pay using all major credit cards, debit cards or Paypal all in one safe place without us holding any of your financial information.

FREE same day dispatch on all purchases made by 4pm Monday to Friday and Items paid for by 11am on Saturday , anything after 11am on Saturday will ship on Monday (excluding Bank Holidays).

We do not ship to PO Boxes, or the following countries, except those that are part of the eBay Global Shipping Program:

Alaska/Hawaii, APO/FPO, US Protectorates, Bahrain, Iraq, Lebanon, Turkey, Yemen, Argentina, Falkland Islands (Islas Malvinas), Guyana, Suriname, Venezuela, Laos, Afghanistan, Armenia, Azerbaijan Republic, Bhutan, Georgia, India, Kazakhstan, Kyrgyzstan, Mongolia, Nepal, Tajikistan, Turkmenistan, Uzbekistan, Albania, Andorra, Bosnia and Herzegovina, Estonia, Macedonia, Moldova, Montenegro, Russian Federation, San Marino, Serbia, Svalbard and Jan Mayen, Vatican City State, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d Ivoire (Ivory Coast), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Anguilla, British Virgin Islands, Haiti, Netherlands Antilles, Puerto Rico, Saint Vincent and the Grenadines, Virgin Islands (U.S.), Greenland, Saint Pierre and Miquelon, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa?

TERMS AND CONDITIONS

The following terms and conditions apply to all purchases of items from Digitalis Audio.

Sale of Goods

By placing an order with Digitalis Audio (referred to as us/we/our) you (the customer) are accepting these terms and conditions. These conditions do not affect your statutory rights.

Your order confirmation is proof of purchase . Please ensure you keep this in a safe place as this will also be your guarantee on the following terms: Should any goods develop a fault simply return within 30 days of purchase (complete with original packaging and accessories) and you will be offered the choice of either an exchange or full refund. Any faults developed after this time must be reported to us via eBay messaging prior to return, please do not just return. Obviously we cannot provide a guarantee in respect of any misuse e.g. if you drop the unit, misuse or excessive wear and tear e.g. commercial use. Please note the guarantee will be invalidated if repairs are done other than by us or our authorised agents.

You have the right to terminate the contract between us without penalty within 7 days from the date we accept your order. In the event of termination we will gladly refund to you all sums paid to us once you have, at your expense, returned any goods that we have despatched to you, providing they are unused and still sealed in the original packaging. Termination of contract shall be without prejudice to the rights and duties of either you or us accrued prior to termination.

Delivery

As soon as we have delivered the goods to you, you will be responsible for them. Our responsibility for everything other than damage due to our negligence will end at the time the carrier delivers the goods to you.

Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

Liability

Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).

As you can appreciate, we shall not be liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.

All new items are covered against faults by a minimum manufacturer guarantee of 12 months, usually more.
We will happily accept the return of your purchase under the following circumstances.
Goods may be returned within 60 working days of the date they were received by you. We offer a full refund for units purchased as long as they are in an as new unopened condition and complete with packaging / accessories. Any refund would exclude delivery and collection charges incurred by us or you if the unit is unwanted.
Should the unit arrive faulty or damaged in transit we must be advised within two working days and will happily exchange it, once collected by us, for a replacement unit or issue you with a full refund or credit as soon as possible.
All returns must be accompanied by a copy of this order sheet, a full explanation of why the item is being returned and a contact number in case of query. We endeavour to resolve any issues within seven working days.