Thank you for visiting our store! If you have any questions or need assistance, please don’t hesitate to contact us.

We strive to respond to all inquiries within 24 hours, excluding weekends and holidays.

Your satisfaction is our top priority, and we truly appreciate you choosing our product.

We also value your feedback and suggestions, as they help us improve and provide the best possible experience for you.

1. Eligibility for Return or Replacement

• Refund or replacement requests must be made within 7 days of receiving the parcel.

• Returned items must be in their original condition, with all packaging included.

 

2. How to Initiate a Return

• If you’d like to return an item, please submit a return request directly through eBay.

• Follow the eBay return process to ensure a smooth and efficient return.

• Include all original packaging, and ensure the item is carefully repacked to avoid damage during transit.

 

3. Processing Refunds/Replacements

• Once the item is received, it will be inspected within 3 business days.

• If the item is found defective, a replacement will be sent immediately (or a refund issued if a replacement is unavailable).

• For non-defective items returned due to buyer remorse, refunds will not be issued unless agreed upon in advance.

 

4. Return Shipping Responsibility

• Buyers are responsible for return shipping costs, including additional fees for refused or undeliverable packages.

• Shipping, handling, and insurance fees are non-refundable.

 

5. Important Notes

• Custom-made or clearance items are non-returnable.

• International buyers may be subject to additional customs fees for returns.

• Ensure you follow eBay’s return guidelines to prevent delays in processing.