1. Please confirm the power cord is properly plugged in and the dust bag is correctly installed. 2. Ensure the cleaning time exceeds 5 minutes. 3. Shut off "Do Not Disturb" setting in the app. 4. Check if the dustbin is blocked or overfilled. 1. Please place the charging station against the wall, each side is 0.5 meters, and there is no obstacle in the front 1.5 meters. 2. Away from signal interference, such as router TV, mirrors, windows, etc. 1.Download the ILIFEClean app and refer to the connecting video on the detail page. 2.Ensure you connect to 2.4GHz WiFi network. The A12 Pro is equipped with 5x2.5L dust collection bags, one of which can provide up to 8 weeks of hands-free cleaning. If the robot cleans every two days, it should be replaced every 60 days or so. ILIFE A12pro Robot Vacuum Cleaner and Mop,Self Emptying Station for 60 Days,LiDAR Navigation, Home Mapping, No-Go Zones, 2.4G WiFi/App/Alexa/Remote Control, for Hard Floors (A12 pro)
Product Description

Embrace the Simplicity of Smart Living with ILIFE A12 Pro




What's in the box?

Why the auto-empty station doesn't suck up the trash?
Why the robot can not find the charging station?
How to connect to the app?
How often to replace the dust bag inside the self emptying station?
| Size Name | A12 pro |
| Capacity | 2.5 Litres |
| Brand | ILIFE |
| Material | Plastic |
| Item Weight | 3.3 kg |
| Special Features | Anti-Collision, Multi-Floor Mapping, LiDAR Navigation, Home Mapping, No-Go Zones, App/Alexa/Remote Control, Self-Emptying |
| Runtime | 2 hours and 20 minutes |
| Package Dimensions | 37.6 x 37 x 30 cm; 3.3 kg |
| Colour | white |
FREE FAST SHIPPING!!! (*Ts&Cs apply)
*To the best of our ability, OZ Metro endeavours to cover the shipping cost of up to $25 on every item. However, please note that this does not guarantee free shipping on every item. If the Shipping cost comes in greater than $25, you may be required to pay the difference. If this happens, you will be automatically contacted by our logistics team with further details.
Are there any exemptions to the free shipping policy?
In certain situations, OZ Metro may encounter difficulties in locating a courier willing to deliver to the customer's address, especially in remote or regional areas, or the shipping cost may exceed the total order value. In such cases, OZ Metro may reach out to the customer to:
-Cancel and refund the order,
-Modify the order contents,
-Organize alternative courier services at the customer's expense.
(*) Other Exclusions apply:
-Bulky items do not qualify for free delivery and will incur a shipping cost. A Team member will be in touch to provide a freight quote.
Is it possible to have my order delivered to a P.O. Box or parcel locker?
Unfortunately, orders cannot be dispatched to P.O. boxes, parcel lockers, storage facilities, vacant properties, public areas, or in some cases left unattended at the delivery address. Orders must be delivered to a residential address where the customer resides, or to the customer's workplace.
OZ Metro reserves the right to amend, replace, or modify any aspect of this shipping policy, including its terms, conditions, and exceptions, without prior notice.
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