Careful shipping by ecopli letter or letter followed (shipping WITHIN 48 working hours after receipt of payment).

* In order to AVOID LOSSES, we suggest that you opt for a SHIPPING IN FOLLOW-UP (if this mode is not offered by default).

* NORMAL SHIPPING: We ship your orders ONLY IN ECOPLI or PRIORITY (in France only). Normally you will receive the products within 2-7 working days. If after 12 working days still no receipt, please contact us by email. * If you choose to send in normal mode and if the package ever gets lost, a 2nd shipment is possible but you are obliged to pay the shipping costs FOR A FOLLOW-UP this time. ***PLEASE TAKE THIS INTO ACCOUNT***

* TRACKED SHIPPING: normally for purchases of a value greater than 20E, we ship your order with tracking (in France only)

* In case of tracked shipment, if you want to receive the tracking number, contact us after payment.

Communication and Evaluation

* eBay message or email: we do our best to respond to your messages as soon as possible (normally within the same day except weekends, holidays).

* If you do not receive an answer 24 hours after sending your message, it is because we have not received it, please send us your request.

* Evaluation : Your satisfaction is our priority. If, despite our best efforts, you encounter a problem, BEFORE LEAVING US A REVIEW ***NEGATIVE*** please contact us by eBay messaging or by email so that we can find a solution for you.

Invoice and Guarantee

* You have an invoice in your name if you wish (sent by email)

Return and exchange of object

* Before returning the object to us, you should contact us by email to know the terms

* Shipping costs for the round trip are the responsibility of the buyer.