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You can
make order with no worry.
Any concern just feel free to let us know, we'll reply in 24
hours in normal condition.
Handling Time: Shipping is usually made in 1-3 business days
after payments cleared. Orders are processed from Monday-Friday;
Not on the weekends & public holidays.
Warranty: 6 months' warranty for the machines, not for the
consumables.
We stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service or
technical support from us with low cost.
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Shipping & Handling Details |
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Default Shipping Cost or Free Shipping
Information:
▲ Default
shipping cost or free shipping service is only for
the customers from Canada or the lower 48 United
States by Canada Post, USPS or the UPS Ground.
Customers from other areas or needs other shipping
ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American
Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses
or other countries/areas, there WILL be extra
shipping costs, please contact us for more detailed
information.
▲ Please
make sure your address is valid for both UPS and
USPS services. Any costs incurred because of
incorrect or undeliverable address should be
undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments
cleared. Orders are processed from Monday-Friday;
Not on the weekends & public holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If
came out, they must be undertaken by the buyer.
Damage In Shipping: Email
or call us First! We will work with you to get the
case resolved in the fastest method. |
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Return / Refund |
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If you are not 100% happy with your purchase,
please contact Us. Please don't directly opened a
request or case without informing us, or else, we
will do some discounts on the warranty and other
sales-services later on. Hope for your
understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery
date. Items must be in new, unused condition, with
all original materials included with the shipment.
A partial refund may be applied for opened or
damaged items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return
shipping fee must be covered by the buyer; The
original shipping cost will also be deducted from
the refund. 15% restocking fee of the items
purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer
will receive a full refund of the item as well as
shipping charges
▲ All
returns require a RA (Return Authorization) number
that will be given by our seller. Please contact
with us at first for more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described,
please send us some pictures or videos, so we could
well understand your problem, then solve them for
you ASAP. Besides, it's much helpful for us to
claim with UPS, remind our related department to pay
much more attention to packaging later on. Hope for
your understanding.
▲ Replacement
or refund of defective or damaged products can only
be returned in exchange for the exact same product,
or else, the purchase price will be refunded back
to your original payment method.
▲ If
an item is received damaged, customer service must
be contacted within 7 days of receiving your item.
All returns require a RA (Return Authorization)
number as above. |
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Payment |
eCheck Issues: Payments
via eCheck do not clear immediately. Usually
you will wait 5-7 days after checkout for it to
clear. Then we will arrange shipments for you.
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Warranty & Feedback |
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▲ 6
months' warranty for the machines, not for the
consumables. We stand behind our products all the
item, so even if your warranty period has expired,
you can still seek for service or technical support
from us with low cost.
▲ Any
warranty shipping cost to us is responsible by
buyer.
▲ Any
shipping cost to buyer is responsible by the
seller.
▲ We
committee to the customer satisfaction and want to
bring you the best purchase experience. If there is
any problems, please contact us ASAP. If not,
please leave us a positive feedback as it's very
important for us. Thanks very much. |
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