Standard Minimum 12 Months Warranty* is
applied on
all our products,
Except
for:
1. Wear
& Tear / Rough use is not
covered.
2. In
Electronics items, only inner
technology is covered.
3. Hygiene
products are also excluded.
4. All
Health & Beauty products are
excluded unless it is mentioned.
5. All
Baby brand products are excluded
unless it is mentioned.
6. Snooper
brand products are also
excluded.
7. For
Watches, Only movement Warranty
is offered.
8. For
Bruan Brand: contact directly to respective
brand store & they will assist you.
Are
your products Genuine & Authentic?
We
work closely with brands to source our products directly from the
brand themselves or their official distributors/agents. All of our
products are
Top notch Quality and thus they are always Guaranteed, and we always
state the
condition of the item to indicate if it is Brand New just as you buy
from a
high-street retail store or Refurbished.
Where
do you dispatch from?
All
of our products picked, packed and shipped from the UK by our team
of specially trained local people.
Is
VAT included in the prices shown?
We
are happy for customers to collect items ordered on ebay with prior
arrangement. Please phone or email us with a date and time you would
like to
collect and we will respond to confirm. Please do not attempt to
collect an
order without prior arrangement as you will be turned away which may
cause
offence.
There
is no shop front or customer service facility available at our
warehouse.
Where
do you deliver to?
We
deliver to every country in the world (apart from the sanctioned
ones!). The cost of delivery for orders shipping to UK and worldwide is
based
on the order weight, size, value and is calculated in the cart and at
checkout.
What
payments methods are accepted?
We
only accept PayPal as safer payment mode.
Do
you offer wholesale prices / bulk-buying discounts?
Yes,
we offer discounted pricing for wholesale orders. Please contact us
with your requirements via eBay message centre.
What
should I do if my post is missing, damaged or opened?
-
While every effort is made to ensure your post arrives safely,
unopened and in good condition, packets and parcels may occasionally be
damaged
during the machine sorting process
-
Where possible, we utilise environmentally friendly and waterproof
packaging. We are not always able to guarantee that post will never be
wet in
severely adverse weather conditions. Be sure to keep damaged or opened
post and
any packaging for inspection.
If
your post is missing, damaged or opened please contact us through our
contact page.
Why
is my post late or delayed?
Standard
post items are normally delivered in the UK by Royal Mail two
to three days after posting. Most often, delays occur due to
incomplete,
illegible or incorrect addresses.
Other
reasons for late or delayed delivery include:
-
Difficulty accessing the property
-
International post being handled by multiple postal services and
customs delays
-
Handling of prohibited items
If
we have left a 'sorry we missed you' notice indicating that delivery
was attempted at your address, please follow the instructions on the
notice.
If
you have not received your standard post within five working days
from the date of posting, or 15 days in the case of international post,
we
suggest you use our contact page.
What
happens if I miss a delivery?
You
have a number of options available if you miss a delivery:
-
Collect your item by bringing your ‘sorry we missed you
notice’ (also
called a Docket In Box or DIB notice) and personal identification, such
as a
driver’s licence, to your local Delivery depot
-
Arrange redelivery of the item online to the same or an alternative
address. Redeliveries take approximately two working days
-
If you believe that your item should have been delivered, but you have
not received a DIB, then it is most likely that your item is still in
transit
What
is your returns policy?
Please
refer to our Return tab.
Returning
your product because its unwanted:
-
Please return your item unused and in original condition (as it was
received by you) within 30 days of purchase, and we will give you an
exchange
or refund.
Returning
your product because it has fault
-
if your product develops a fault within 30 days of purchase, please
return with proof of purchase and we will exchange or refund it.
For
more information please visit out terms and conditions page.
How
do I contact Sustuu?
The
best way to contact us is via eBay message centre.
About
us
Welcome
to SUSTUU
eBay Store,
one of the Top
UK Online Retailer
since 2005.
We
have served more than 1.5
Million
customers worldwide
with more than 2,00,000+
reviews.
We
believe that our customers come
first and therefore we are emphasised on selling Top
Quality products with minimum of 1Year
Guarantee* at unbeatable prices.
So
far we have sold Millions of
products which is only achievable through the best offered services to
our
valuable customers.
And
we strive forward to push our own
benchmark in order to make our customers happy which is our sole aim.
Interested
in becoming a vendor?
We
at Sustuu are always looking to expand our product line and build
strong
relationships with manufacturers and distribution partners.
For
all vendor related inquiries, please feel free to Email
us.
)
very happy strong nice to have handles
)
)
)
