HeliDirect offers a (14) day return policy for all new, unuséd items that are in brand new condition without fault, damage or otherwise. Items being returned must be brand new without any use. Any kits that have been partially or fully built, items that have been soldered, batteries that have been soldered or charged, or products that have been cut, punctured, modified or otherwise, will not be accepted as a return. Aircraft that have been “test flown” will not be accepted as a return item. - Valid returns are based upon factory sealed products that are in 100% resale condition. We will charge 20% restocking fee for this case. Shipping fee wont be refunded. - If the item(s) received has been opened, uséd or damaged, no return options will be offered. Outside of warranty, any item without fault or warranty related issue cannot be accepted back unless the item is in brand new condition, as we cannot offer an opened or uséd item to our customer base. - If a non warranty item is being returned based upon valid return guidelines (brand new, unuséd, factory sealed packaging), the original shipping fees paid by HeliDirect (if Free Shipping was uséd) will be deducted from the overall sum total. If the customer paid for a specified shipping method, these shipping fees will not be valid for a refund. ***Returning Fragile Items - In regards to returning fragile items that can be easily damaged, it is the customer’s sole responsibility to ensure that the package is packed and sealed safely, as any damage via return shipping will not be accepted. If a damaged item is received, it will be returned to the original shipping address, and will need to be settled via the customer through the shipping agent uséd. HeliDirect will not be involved in any claims, refunds, credits or otherwise for return shipping damage. *** Warranty Returns - Faulty / Damaged Item(s) Received - For any item that is faulty, damaged, or falls relating to warranty related issues, please contact our customer service department for help, and we will be sure to assist you in every way possible in regards to the matter at hand. - Please note that certain / select products we carry may be replaced or repaired direct via the manufacture, no matter when the item / product was purchased. In this case, feel free to contact us for help, and we will issue you the proper contact information so the item can be addressed via the manufacturer. However, we will be certain your warranty is properly addressed. - For valid returns, once an RMA number is received, please ship back to us via standard shipping – no upgraded shipping method, such as 2nd Day Air, Overnight, or EMS will be credited or refunded. Returns can take several days to be processed. - For DJI brand, please contact directly DJI service center. ***Return Processing Requiring Product Testing - For any item requiring testing,as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this. RMA Number Information All approved return items will require an RMA number before being shipped back to our location. This number aids us in the ability to properly handle your return. Without an RMA number, your package has a probability of being mis-handled, lost or delayed, and HeliDirect will take no responsibility for any return that does not have an approved RMA number. Please contact our staff for proper RMA information, as we are happy to help you. ***Note; For all return products without contact us before. It means you violate our return policy.