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Shipping & Handling Details |
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Default Shipping Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the customers
from Canada or the lower 48 United States by Canada Post, USPS or
the UPS Ground. Customers from other areas or needs other shipping
ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there
WILL be extra shipping costs, please contact us for more detailed
information.
▲ Please
make sure your address is valid for both UPS and USPS services. Any
costs incurred because of incorrect or undeliverable address should
be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders
are processed from Monday-Friday; Not on the weekends & public
holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out, they
must be undertaken by the buyer.
Damage In Shipping: Email or call us First! We will work
with you to get the case resolved in the fastest method. |
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Return / Refund |
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If you are not 100% happy
with your purchase, please contact Us. Please don't directly opened
a request or case without informing us, or else, we will do some
discounts on the warranty and other sales-services later on. Hope
for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items must be
in new, unused condition, with all original materials included with
the shipment. A partial refund may be applied for opened or damaged
items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items purchase
price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive a
full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more
details.
Defective & Damaged
Products
▲ If
product was received damaged or not as described, please send us
some pictures or videos, so we could well understand your problem,
then solve them for you ASAP. Besides, it's much helpful for us to
claim with UPS, remind our related department to pay much more
attention to packaging later on. Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price
will be refunded back to your original payment method.
▲ If
an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA
(Return Authorization) number as above. |
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Payment |
eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait 5-7
days after checkout for it to clear. Then we will arrange
shipments for you.
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Warranty & Feedback |
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▲ 6
months' warranty for the machines, not for the consumables. We
stand behind our products all the item, so even if your warranty
period has expired, you can still seek for service or technical
support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you the
best purchase experience. If there is any problems, please contact
us ASAP. If not, please leave us a positive feedback as it's very
important for us. Thanks very much. |
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