If an insured item is damaged in transit please save all packaging to take to the PO if necessary. In order for me to start a claim and your payment to be received promptly the USPS states that if an item is shipped back the insurance is null and void, So DO NOT start a return on a damaged item, contact me and I will get on the claim process right away. Usually a check from the PO is sent within a week. If an item is lost the PO requires a 20-30 day wait before a lost item insurance claim can be filed. I have a pretty good track record of items arriving safely, I pack for survival!
If you want me to hold an item please email and we can work something out. If you pay then inquire about a hold I follow the Ebay shipping policy and ship out in 24 hours. Thanks!