HP Laptop 14s-dq3062TU 14-inch Intel Celeron N4500 4GB RAM 64GB Natural Silver - Excellent Pre-owned

Shipping Policy

Free Shipping

We offer free shipping on all orders within Australia. All orders are shipped via Australia Post using a tracked delivery service to ensure safe and reliable delivery.

Processing & Dispatch

Orders are processed within 1–2 business days. A tracking number will be provided once your order has been prepared for dispatch.

Please note that tracking may be generated prior to physical movement, and updates will appear once the parcel is scanned by Australia Post during transit.

Delivery Timeframe

Delivery is typically completed within 3–5 business days after dispatch, depending on your location and courier network conditions.

Tracking & Delivery

All shipments include tracking. Customers are responsible for monitoring tracking updates and ensuring a secure delivery location is available.

Delivery Issues

If tracking shows no movement, please allow up to 48 hours for updates before contacting us.

If an item is marked as delivered but not received, please contact us promptly so we can assist with a courier investigation.

Customs & Duties

As TechUp Australia Pty Ltd is a registered Australian business, orders delivered within Australia do not require customs clearance.

For international orders (if applicable), customers may be responsible for any customs duties or import taxes required by the destination country.

Policy Updates

Please note that our shipping policy may be updated or modified without prior notice.

Return Policy

We offer a 30-day return policy.

Items may be returned for a refund or exchange within 30 days of purchase, provided they are returned in their original condition, including all accessories, and accompanied by the invoice or order confirmation.

Change of Mind Returns

• Accepted within 30 days

• Item must be unused and in original condition

• Buyer may be responsible for return shipping

Faulty or Not as Described

If your item arrives faulty or not as described, please contact us via eBay messages. We will work with you to resolve the issue promptly in line with eBay policies.

Important Conditions

Returns may not be accepted if the item shows:

• Physical damage or liquid damage

• Signs of misuse or mishandling

• Unauthorised repairs or modifications

All returned items are inspected upon arrival before processing a refund or exchange.

Warranty

All devices are backed by a 12-month return-to-base warranty (unless otherwise specified).

If a valid fault is confirmed:

• We will repair or replace the device within 5–7 working days
  

  A refund will only be issued if repair or replacement is not possible

The warranty period begins from the invoice date and is valid for 365 days.

Warranty Exclusions

The warranty will be void if the device has:

• Physical or liquid damage

• Been tampered with or modified

• Been repaired by unauthorised parties

How to Claim Warranty

To make a claim, please provide your invoice or order confirmation. This is required to process any warranty request.

Damaged on Arrival

All items are securely packaged and inspected before dispatch. If your order arrives damaged in transit, please contact us within 48 hours of delivery.

Our support team will respond within 4–6 business hours to assist you.

Please note: Claims reported after 48 hours may not be accepted.

All payments are securely processed via eBay’s managed payment system.