All items listed on our store are all
pre-owned unless stated otherwise in the product description.
Generic charger Included with laptops.
Where original charger is available this will be shipped with the product.
Charging cable supplied with phones and tablets.
All batteries are tested as per
e-Stewards requirements as set out in section 8.6.1 of version 3.1 of that
standard and meet at least 60% of their original capacity. Please note that the
percentage given was recorded at testing, due to storage this can change
slightly.
Payment
Orders not paid within 7 days will be automatically cancelled.
Items do not ship until full payment has
been received.
Import Fees
Where items are purchased for delivery that might incur customs
fees the buyer is responsible for the import fees for their relevant territory.
These can sometimes be paid at checkout or to the Courier prior to delivery. It
is advisable that the customer should make themselves aware of import fees that
can be levied for their territory. Please note some EU countries (eg
Spain) now add additional Admin and clearance charges in addition to the VAT.
Currently we are not shipping to Spain.
If the import fees are refused
and the items returned to Wisetek the return and customs charges will be
deducted from the refund due.
Shipping
Small items take 1-3 working days to dispatch.
Large items and "Configure to
Order" options take between 2-5 working days to dispatch.
We offer DHL shipping world wide.
Free Shipping (T&C?s
apply).
Returns
Your item includes a year warranty, unless
stated differently in the description. Please note this does not extend to
consumable parts such as the battery.
If the item arrives and is not working as
intended please notify us immediately via the eBay message centre.
Under our warranty, we can opt
to repair, replace or offer a refund for products found to be faulty, provided
that:
i.
You have proof of purchase
ii.
You notify us immediately after you have identified a
fault or defect
iii.
You adhere to proper use and maintenance of the
product as well as adhere to the user instructions as stated in the manual of
the manufacturer
In case of irresponsible, irregular, or improper use, the warranty is
voided. Examples of improper/irresponsible use are:
i.
Broken display and/or casing
ii.
Water damage
iii.
Electrical damage caused by chargers that are not
approved by the manufacturer of the purchased device
iv.
Download and installation of software not approved by
the manufacturer of the purchased device (incl. apps etc.)
The warranty is voided in case
of:
i.
Non-compliance with the assembly, maintenance, or care
instructions in the user manual
ii.
Damage associated with regular wear and tear (i.e.,
signs of usage on the casing and/or display) or deliberate damage
iii.
Improper activation
iv.
Careless or faulty maintenance
v.
Damage that was evidently caused by the improper use
of the device
vi.
Damage caused by the environment or acts of nature
(i.e., natural disasters) including but not limited to flooding, fire, or frost
vii.
Opening up the device or having it repaired by another
person or entity other than the appropriate merchant (as long as the merchant
does not explicitly consent to this in written form)
In the case where the product
is not covered by this warranty:
i.
The customer can opt to have the product repaired by
us but is responsible to cover the costs of transportation and shipping
ii.
In the case where a customer opts to have the product
repaired by us, the customer will be charged for the costs associated with the
repair process and the labour and material costs.
If you happen to
purchase an item in error, notify us as soon as possible to avoid dispatch. If
you have ordered the incorrect item we will accept the return within 14 days,
provided you pay the return shipping costs.
Store Hours
Messages and orders placed outside of
business hours will not be addressed until the following business day.
Monday - Thursday: 08:00 - 16:30
Friday: 08:00 - 16:00
Saturday ? Sunday & Bank
Holidays: Closed