Customers have 30 days from the date of receipt to request a refund or exchange.
The item must be in resalable condition, including all original packaging, accessories, and no physical damage (e.g. scratches, dents).
New items must be returned in their original, sealed, and unopened packaging.
Opened / boxed phones cannot be returned for a full refund if the seal is broken.
If a phone is returned for reasons such as "didn't like it" or "change of mind", a deduction may apply to cover restocking or any damage.
Phones that are damaged, non-functional, or with visible wear (e.g. scratched or water damage) will have deductions made from the refund.
Opened, never-used phones that show signs of use or damage will also be subject to deductions.
If you are considering returning a product, please contact us for assistance and guidance on the return process.