We are putting the 'customer' back into 'Customer Service'. Our shop is designed to be fast, clear and easy to use. We strive to include all the information you require to make your purchase as simple and hassle free as possible. However, we want you to be confident that if you have any questions or queries regarding any of our listings, our dedicated team of experts are at the other end of a telephone or keyboard waiting to help. We understand our customers' requirements for fast, reliable service so thanks to our huge range of available stock and rapid delivery service, we can ensure your order arrives with you promptly; when you want it, where you want it... anywhere in the world!
UK DELIVERIES All items for sale in our eBay store are held in stock, most being offered with FREE ECONOMY UK MAINLAND DELIVERY (Northern Ireland, Scottish Highlands & Islands, Isle Of Man, Isle Of Scilly, Jersey and Guernsey are not eligible for free delivery unless the item can be sent in the post). If you choose the free delivery, the item will be sent via the most cost effective means possible, i.e. Parcelforce courier or 2nd class post (you can see which in the “Postage, returns and payments” tab). Please note: We are advised by Royal Mail that items sent 2nd class post can take up to a maximum of 14 working days to be delivered.
EXPRESS AND GUARANTEED SERVICES Can be selected and paid for at time of ordering.
OVERSEAS DELIVERIES Using eBay’s Global Shipping Program we ship to over 100 countries worldwide — and counting! When you view the item, you’ll see the item price plus estimated shipping and import charges. Once you purchase the item, the final charges appear at checkout. That means no additional charges or surprises when your item arrives. If your parcel is lost or damaged along the way, the GSP protections and policies will cover you.
CAN I CHANGE MY ADDRESS ONCE I'VE PLACED MY ORDER? Please note, we run an automated system on eBay and the address details that come through to our system from eBay are the details you input at the checkout page and this is the address that we have to ship the order to.
I'VE ADDED A NOTE TO MY ORDER, CAN YOU VIEW IT? Not always. As above, because of the automated system we operate and the sheer volume of orders we get, we CANNOT guarantee that we will see any eBay notes that you add to your purchase. If it is something vital to your order, please contact us via the eBay messaging system before purchasing.
Goods deemed unsuitable or not required may be returned via eBay for a refund if they are returned to us within a 30 day period from date of original order, subject to the following and depending on reason.
- The cost of postage and packaging to return the item to us is paid by you, the customer.
- Items are to be returned unused and returned in their original condition & packaging.
IMPORTANT All returns for items purchased via our eBay store need to be done via your purchase history within eBay by selecting the item/s you wish to return. Click on the item and then more options, request a return choosing the correct reason and we will respond and issue you a returns authorisation number and details to do so.
We cannot accept responsibility for returned parcels which are undelivered or damaged in transit back to us. Please retain your proof of postage etc.. as you may require it in the event of a claim with your carrier.
The easiest way to contact us is via the eBay message system. Business Hours: Monday - Friday: 8.30am - 5.00pm Saturday & Sunday: CLOSED BANK HOLIDAYS: CLOSED
* PLEASE NOTE: Messages sent outside the working hours will be answered as quickly as possible during the next working day. Also, during periods of high demand, there may be additional delays in us responding.