Thank you for visiting our shop. Before placing an order, please read the following carefully:
1. Condition & Product Type
This item is a promotional VIP Gift / seasonal gift / loyalty redemption item issued by the brand Beauty Line. It was not sold in boutique. Please purchase only if you are comfortable with non-retail gift items.
2. Product Quality
As these items are issued as complimentary gifts, the finish and craftsmanship may differ from boutique retail standards. Minor imperfections may exist. If you are very particular about retail-grade perfection, please do not purchase — these characteristics are common for gift items and are not usually regarded as defects.
3. Colour & Display
Due to lighting or screen differences, slight colour variations between photos and the actual product may occur. This is not a quality issue.
4. Customs & Import Duties
Buyers are responsible for any duties or import taxes charged by their local customs.
5. Delivery & Loss Responsibility
Once a parcel is marked as Delivered by the courier, Ioss, théft, or non-receipt after delivery confirmation is not covered.
【Returns Policy】
We offers a 14-day change-of-mind return poIicy on all products. Unless the item has a significant undisclosed issue, return postage is the responsibility of the buyer.
To qualify for a return:
① Condition of Returned Item
The product must be returned in original condition, without wear, damage, stains, odours, pérfume, or signs of use.
All accompanying items (including gift box, dust bag, accessories etc.) must also be returned.
As the gift box forms an important part of the product, damaged or missing packaging will be treated as product damage and may affect eligibility for a return.
② Return Timeframe
Items must be posted back within 14 days of receipt. The postmark date will be used as the reference.
③ Situations Not Covered by Returns Policy
Refunds may not be available in cases of:
• Refused delivery
• Incorrect or incomplete delivery address
• Uncollected parcels (considered refusal)
• Customs refusal or unpaid taxes leading to return
• Buyer travel / holiday preventing receipt
Please contact me first if any unavoidable issue arises.