Customer Service is not available on Saturday & Sunday.
1. If any problem, pls feel free to contact us through "My message'' or "ask seller question".
2. We are in different time zones, during the working time,
we will reply your email within 24 hours.
3.If we can not reply to you, maybe we are not in office or we don't receive your letter,
so pls send it again! Your satisfactory is our top concern.
We sincerely apologize for the inconvenience caused by time difference.
We only accept paypal
E-Check will be held until cleared.
1. We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make payment within 4 days after biding,
or all non-pay bidders will result in a non-paymemt buyer alert from
Ebay and unpaid transaction would be closed.
Notice: Pls leave your specific shipping address and your phone number.
1.Orders will be shipped out within 2-3 business days after the payment
is received(except weekends and holidays).
2. Item will be shipped by DHL, DPD, GLS etc,it tooks about 2-9 days,
exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely,
We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal.
If you would like to post to other address , please timely leave us a note when making payment through
Paypal.We will NOT be responsible for any delivery failure due to unclear,
unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Warranty:Before shipping out, all goods have been double verified. Our test engineer will check for quality,
including check the basic function of the hardware and software, the appearance, the packing, the necessary
accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality
check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message
firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you.
Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time,
please contact our customer service timely. We will deal with this ASAP.
Please do not deal with it all by yourself, we want you communicate with us.
Usually, we will provide tracking number and tracking link timely.
If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products.
If you want ship it through express, then you need to pay express shipping fee.
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back.
please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason
it doesn't fit,
Ordered by mistake,
Don’t like it,
Changed my mind,
Found a better price.
We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
If you have any questions,please contact us by Ebay message . We have always been doing our best to provide the best service and reliable products
for every customer.we would be very glad to help you. We would try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. We will responde you within 24-48 hours. Please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.Thanks!
Note:
1.Our working time:Monday to Friday 9:00 am to 5:30 pm.(GMT+8)
2.All Mails will be replied within 48 hours ,except weekend.
3.If you are not dissatisfied for any reason, please contact us before leaving feedback or open case,we do our best give a satisfied solution.
About Us
Customer Service is not available on Saturday & Sunday.
1. If any problem, pls feel free to contact us through "My message'' or "ask seller question".
2. We are in different time zones, during the working time,
we will reply your email within 24 hours.
3.If we can not reply to you, maybe we are not in office or we don't receive your letter,
so pls send it again! Your satisfactory is our top concern.
We sincerely apologize for the inconvenience caused by time difference.
Payment
We only accept paypal
E-Check will be held until cleared.
1. We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make payment within 4 days after biding,
or all non-pay bidders will result in a non-paymemt buyer alert from
Ebay and unpaid transaction would be closed.
Notice: Pls leave your specific shipping address and your phone number.
Shipping
1.Orders will be shipped out within 2-3 business days after the payment
is received(except weekends and holidays).
2. Item will be shipped by DHL, DPD, GLS etc,it tooks about 2-9 days,
exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely,
We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal.
If you would like to post to other address , please timely leave us a note when making payment through
Paypal.We will NOT be responsible for any delivery failure due to unclear,
unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Terms
Warranty:Before shipping out, all goods have been double verified. Our test engineer will check for quality,
including check the basic function of the hardware and software, the appearance, the packing, the necessary
accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality
check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message
firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you.
Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time,
please contact our customer service timely. We will deal with this ASAP.
Please do not deal with it all by yourself, we want you communicate with us.
Usually, we will provide tracking number and tracking link timely.
If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products.
If you want ship it through express, then you need to pay express shipping fee.
Returns
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back.
please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason
it doesn't fit,
Ordered by mistake,
Don’t like it,
Changed my mind,
Found a better price.
We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
Contact Us
If you have any questions,please contact us by Ebay message . We have always been doing our best to provide the best service and reliable products
for every customer.we would be very glad to help you. We would try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. We will responde you within 24-48 hours. Please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.Thanks!
Note:
1.Our working time:Monday to Friday 9:00 am to 5:30 pm.(GMT+8)
2.All Mails will be replied within 48 hours ,except weekend.
3.If you are not dissatisfied for any reason, please contact us before leaving feedback or open case,we do our best give a satisfied solution.
