| Q&A |
| Q: What's the wire diameter and tolerance for the filament?
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A:SUNLU filament diameter is 1.75mm, with a tolerance of ±0.02mm;
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| Q: Which printers are your spools compatible with?
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A:Our 1KG filament spool is compatible with common printer brands on the market, like Creality K2, ELEGOO, and Bambu Lab.
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| Q: Where do you ship from? Do you support returns and exchanges?
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A:The packages are shipped directly from Dunstable,UK, and customers within the UK don't need to pay for shipping. For logistics channels, within 8 rolls of Filament uses RM, and for 10 rolls, it’s Yodel. For UK customers, we offer free returns and exchanges within 30 days.
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| If there are any questions, please feel free to contact us anytime via eBay mail. Our customer service will respond within 24 hours. Thank you for your support!
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