Terms & Conditions
- Products found to be physically damaged by customer or during return transit due to inadequate/unprotected packaging (returned items should be shipped in protective packing similar as when shipped to Customer), warranty will be voided and cannot be exchanged or refunded.
- Please note that while tested to hold charge and work, we do not warrant batteries on any of our products as they are subject to wear and tear.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in correct working condition.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website.
14 Days Change of Mind Returns
If you receive a purchase, and you have decided that it does not meet your needs, we can accept a return for refund (Excluding delivery costs) or replacement
if the following terms are met the following condition:
- The item must be returned to us within 14 days of delivery in original undamaged packaging.
- The item must be factory sealed and unused, or in the same condition as it was delivered, in order to be approved for a refund.
- If a Brand New item has been opened, a restocking fee of 20% may apply, as the goods are no longer considered brand new.
- In the event that the product has been used, the restocking fee charged may be up to 50%.
- Any delivery or insurance costs incurred are not refundable.
- We reserve the right to refuse a refund on a returned item if the item is not in resalable condition (eg. damaged or missing packaging, missing or damaged parts)