














1. Business Hours:
9.00am - 6.00pm Sydney time.
Monday - Friday
2. Email:
via eBay Messages
During business hours we aim to respond within a few hours.
If you send us a message later in the day, after hours, or on a public holiday, we will reply as soon as we can on the next business day.
1. Due to the limited access of our carriers, it is possible that there are certain remote postcodes that we are unable to deliver to.
2. Our customer support will contact buyers for orders with no shipment service, and these orders will be cancelled and fully refunded afterwards.
3. Please kindly contact our customer service for more information if you need the item to be delivered to remote areas to ensure it could be processed successfully.
1. Dispatch once payment clears in line with our handling time frames Every order is packed carefully by our team to reach you in good condition.
2. All consignments are tracked. Check your eBay account for updates.
3. Australia Post or one of our courier partners will deliver between 9am - 6pm Monday - Friday.
4. Most items arrive within 3 working days, however please allow up to 10 working days for remote areas and special circumstances. These time frames do not apply to eBay Guaranteed Delivery applicable purchases.
5. If you have any questions about delivery, please contact us via eBay.
1. 12 month warranty.
2. We back all of our products by Australian warranties for materials and / or workmanship.
3. Should an item develop a fault, please contact us via eBay Messages.
4. We'll follow our easy 1 - 2 - 3 step warranty process to validate and address the matter as quickly as we can for you.
5. Each product we sell comes with automatic guarantees under Australian Consumer law.
1. 60 day return policy for Change of Mind.
2. Please contact us via eBay Messages with details of your return request.
3. We'll email you with RMA details and how you can return your item.
4. Once the item arrives in our warehouse and is assessed, refund will be processed.
1. To ensure a smooth transaction, please follow the payment instructions laid out in the ebay system. If you there is any problem please send us a message and our Customer Service team will be happy to assist you.
2. We accept payments through PayPal, Apple pay, Google pay, After pay and visa, master. Once your payment has cleared, we will ship your item within 2-7 business days. webuy.oz is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
















1. Business Hours:
9.00am - 6.00pm Sydney time.
Monday - Friday
2. Email:
via eBay Messages
During business hours we aim to respond within a few hours.
If you send us a message later in the day, after hours, or on a public holiday, we will reply as soon as we can on the next business day.
1. Due to the limited access of our carriers, it is possible that there are certain remote postcodes that we are unable to deliver to.
2. Our customer support will contact buyers for orders with no shipment service, and these orders will be cancelled and fully refunded afterwards.
3. Please kindly contact our customer service for more information if you need the item to be delivered to remote areas to ensure it could be processed successfully.
1. Dispatch once payment clears in line with our handling time frames Every order is packed carefully by our team to reach you in good condition.
2. All consignments are tracked. Check your eBay account for updates.
3. Australia Post or one of our courier partners will deliver between 9am - 6pm Monday - Friday.
4. Most items arrive within 3 working days, however please allow up to 10 working days for remote areas and special circumstances. These time frames do not apply to eBay Guaranteed Delivery applicable purchases.
5. If you have any questions about delivery, please contact us via eBay.
1. 12 month warranty.
2. We back all of our products by Australian warranties for materials and / or workmanship.
3. Should an item develop a fault, please contact us via eBay Messages.
4. We'll follow our easy 1 - 2 - 3 step warranty process to validate and address the matter as quickly as we can for you.
5. Each product we sell comes with automatic guarantees under Australian Consumer law.
1. 60 day return policy for Change of Mind.
2. Please contact us via eBay Messages with details of your return request.
3. We'll email you with RMA details and how you can return your item.
4. Once the item arrives in our warehouse and is assessed, refund will be processed.
1. To ensure a smooth transaction, please follow the payment instructions laid out in the ebay system. If you there is any problem please send us a message and our Customer Service team will be happy to assist you.
2. We accept payments through PayPal, Apple pay, Google pay, After pay and visa, master. Once your payment has cleared, we will ship your item within 2-7 business days. webuy.oz is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
