All products will be checked carefully and packed in good condition before shipping.

We offer FREE Shipping on all orders in the United States!

**All orders will be processed within 1 business day of a cleared payment.

Holiday Policy: If your order is made on Friday it will ship out on Monday. (Holidays excluded) We ship to all 50 states. We use USPS as our main shipping service but we may use other carriers at our discretion. If there are any delays please contact us. 

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

NOTE:Once order shipped, we will not be able to intercept cancellations or change addresses.

Please ensure you provide us with the correct delivery address. Please note that we are not responsible for wrong or undeliverable address.Please ensure someone is available to sign the delivery to avoid delays.

We recommend you use eBay's shopping cart for multiple item orders. This way you'll be assured of getting the lowest possible delivery cost, you'll also able to see any delivery discounts before you pay.

All order adheres to the terms and conditions of the United States Postal Service.

Our 60-Days Money Back Guarantee Warranty*

(Exchange or Refund) provides coverage for manufacturing defects and shipping damage only.

• Photo or Video confirmation is required.(a bird's eye photo, and a close-up of the problem)

What is not covered by Warranty?

• Normal wear and tear
• Misuse, lack of care, mishandling, accidental abuse
• Abnormal use of product
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered

Most defective orders are replaced free of charge or issue refund only after evidence confirmation is provided.

(This policy will not cover items that had been purchased from a different seller. Please contact the seller directly.)

Please leave your ebayID or order transaction number in the email, otherwise we cannot find your order information.

5 YEARS LIMITED WARRANTY*

LIMITED WARRANTY STATEMENT FOR DSANKE

If your order becomes defective due to faulty materials or workmanship within a period of 5 years from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for return of the product to us and for shipment of the repaired/replaced product to you:

• Replace or repair all defective parts, or,
• Repair a defective unit, or,
• Replace the unit with a new or reconditioned unit.



This Limited Warranty is subject to the following conditions:

• Battery packs are guaranteed for a 12-month period only from the date of original purchase.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone other.
• Defect or damage to the battery has not resulted from use of accessories or tools that are inappropriate for normal operation of the battery , or that are not designed for use with your tool.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade or professional purposes.
• The item has not been used for rental purposes.
• The item has not sustained damage through foreign objects, substances or accidents.
 

Your limited warranty does not cover:

• Natural wear and tear caused by use in accordance with operating instructions.
• Unauthorized/improper maintenance/handling or overload is excluded from this warranty as are accessories such as adapter, etc.



This limited warranty does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the tool. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.




Thank you for considering DSANKE & Power Garden products.