Order Support & Communication

If there are any issues with your order (such as shipping status or item condition), please feel free to contact us first.

We value clear and friendly communication, and most situations can be resolved smoothly through direct discussion.

Tariff-Free Shipping for U.S. Buyers

For U.S. buyers, tariffs are prepaid to the courier company in advance in most cases.

Shipments normally pass customs without being held, and buyers are generally not required to pay additional fees.

Flat Shipping Rate

A one-time flat shipping fee of USD 12 applies to any quantity of LEGO minifigures.

Transparent Pricing

We only charge for the product price, shipping fee, and optional insurance (if selected).

There are no hidden or additional charges.

Shipping Timeframe

Orders are usually shipped within 1–3 business days after order confirmation.

Storage Environment

All items are stored in a smoke-free and pet-free environment.

Careful & Secure Packaging

Items are carefully packed using rigid cartons and sufficient cushioning materials (such as bubble wrap) to provide strong protection during transit, ensuring they arrive in good condition.

Courier & Delivery

We use SF Express by default, providing reliable service and full tracking.

Delivery typically takes about 2–3 weeks to most countries; some regions may require additional time.

Shipping insurance is optional. If any transit-related issues occur, we will gladly assist in communicating with the courier.

Feedback & Customer Satisfaction

Customer satisfaction is very important to us.

If you have any concerns after receiving your order, please contact us before leaving feedback—we are always happy to help and resolve issues properly.

If everything goes smoothly, your positive feedback is greatly appreciated.