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1,Quality problem, Return & exchange is available. Please take a picture to the Customer Service for help.Thanks.
2,The reason of Buyer's subjective views, for example,” I buy it by mistake, and I don’t need it any more”, return the item to us, the buyer need to pay the freight. And we will refund you after we received the goods.
We maintain high standards of excellence and strive for hundred percent customer satisfaction. Feedback is very important to us. We hope that you contact us immediately before you give neutral or negative feedback, so that we can address your concerns. It is impossible to address issues if we do not know about them!
Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase.
1. All returns must be pre-approved and have a return merchandise authorization(RMA) number. Unauthorized returns will not be accepted.
2. Buyers are responsible for appropriate packing, returning shipping cost, insurance and returning the item in "new" condition. Used items will not be accepted for return.
3. We will replace the returning item with an identical item, issue a full store credit or a full refund.
Business Hour : Monday To Friday: 9.00 AM to 6：00 PM (Beijing China time)
Due to time zones, our reply to your questions may not be immediately. But within above working time, we will reply your email within 24 hours. If it's non-workdays, please kindly be patient and wait till Monday.
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