We ship orders Australia-wide via Australia Post  (as the priority) . Where available, tracking numbers are generally updated within 24 hours after the item is posted.

For eBay Click and Collect service, we will require payment before we can ship the item to the buyer's chosen Woolworths or Big W store.

Australia Post

Australia Post has the widest network coverage over Australia. Australia Post has an online tracking system (Excluding Standard Mail) where customers can trace and track their order with the tracking details provided. For small letters, we will be shipping via standard delivery via AusPost. Shipping via AusPost will be via eParcel, Registered Mail, Express Mail and Standard Mail. eParcel and Registered Mail requires a signature upon delivery, where the customer has to provide a signature upon receiving the package. Standard Mail and Express Mail does not have this service.

Delivery time frame provided by AusPost for deliveries within Australia is between 1-10 days.

Please note we ship orders to address provided on eBay. Customers need to make sure the shipping address provided on eBay is exact and accurate.

Any parcel delivered will require a signature from the customer. Upon signing, the transaction will be concluded. We do not accept claims for parcels where the shipping company has obtained a signature from any person at the receiver's address.

For more details, please do not hesitate to drop us an eBay Message on eBay.

* Please note for international orders there may be tax and duty charges that are required to be paid by the BUYER. Each country has different thresholds at which Tax and Duty charges are applied. Please check with your countries import and duty taxes before you make the purchase. If you do not understand or are unable to find out what charges there are, please send us an eBay message and we will look into it for you. Please also note that due to customs duties and taxes, there may be delays in your order once they reach your country.

WE ACCEPT THE FOLLOWING RETURNS/WARRANTY CLAIMS ON CONDITION THAT TERMS AND CONDITIONS ARE MET.

1. 30 DAYS CHANGE-OF-MIND RETURNS

If you decide to cancel your order before it has been dispatched, we will provide a full refund, provided that the cancellation request is accepted by the buyer.

After your order is dispatched, you may contact us for a change-of-mind return up to 30 days after the date of dispatch. The item(s) must be returned to us in a factory sealed and unopened condition, and the refund will include a minimum of 20% restocking fee charges.

Please be advised that return postage is to be paid by buyer. We reserve the right to refuse a refund on a change-of-mind return if the item(s) is no longer in a merchantable condition.

2. DEAD ON ARRIVAL (DOA) RETURNS

If you receive a DOA item(s) upon delivery, we will either replace a new unit for you or refund you the purchase price, provided a DOA claim is made within 7 business days of the product being received.

Where possible, item(s) should be returned to us with the original, undamaged packaging including all accessories and manuals that shipped with the item(s). If any of the above item(s) is not included, we reserve the right to reject your DOA claim. PC Meal may take up to 1-2 weeks from the time we receive the faulty item(s) to resolve your claim.

3. WARRANTY RETURNS

All products sold by PC Meal are covered by a minimum of 3 months warranty, starting from the date of purchase. This means that should your item become faulty within this period, we will provide a repair, replacement or refund (subject to restocking fees). Please check the manufacturer’s warranty information, or contact our customer services for further details about the warranty period of your specific item.

If you find that your item is faulty or not working as expected, please contact us through eBay messages. Where possible, we will try to troubleshoot your issue and resolve it without the need for a returns process.

Should a return be deemed appropriate, we will provide a return authorisation (RA). You will then be responsible for sending the item back to us. Please ensure that your RA number is affixed to the returned item. We will take between 1 to 2 weeks after receipt of the faulty unit to process your warranty claim.

In some cases we will recommend that you contact the manufacturer directly, as they will be better positioned to provide a repair or replacement for your item.

Please note that extra conditions apply to the following products:
SanDisk: https://www.sandisk.com/about/legal/warranty/warranty-apac

Monitors: We will only accept returns for dead pixels and backlight bleeding if they are covered by the manufacturer warranty for that product. Please check the warranty policy of the respective manufacturer before you make your purchase.

Laptops, notebooks, tablets and all-in-one systems: Refunds will not be provided for minor or repairable problems. Instead, you may contact us or the manufacturer for a free repair within the warranty period. If the problem is deemed as major or unrepairable by the manufacturer, we will issue a full refund or replacement.

PC systems: PC systems are covered by a two-year warranty period. If your PC becomes faulty during this time, you may return it to us for repair. Please note that each component of your PC system falls under different warranty conditions, depending on the manufacturer. We will only replace components free of charge if they are eligible for warranty from the manufacturer.
We will pay for your return shipping if you report a problem with your system within two weeks of receipt. It is the buyer’s responsibility to package their system carefully before sending it to us. We will not be liable for any damage incurred to the system during its return delivery.

4. MISSING ITEM(S)

If you believe an error has been made in shipping your item, please contact us. Please understand that we have limited control over the delivery process but we will work with our couriers to ensure that you receive the product in a prompt and complete manner. Please ensure that your postal address registered on eBay is correct. We ship all orders based on your eBay address (i.e. not the PayPal address). We are not responsible for any lost or undelivered item as a result of an incorrect shipping address. The customer is liable for any postage charges incurred to resend the returned packages.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. PayPal

We accept PayPal on our all our items so you can shop with confidence. Simple choose the PayPal option when proceeding through the checkout.

2. Visa/Master/American Express Credit or debit card

If you have any enquiries, please do not hesitate to contact us through eBay Message. 
We will get back to you within 24 hours.

You can also choose to drop us an eBay Message.
(we will do our best to get back within 24 hours)

Our business hours are:
Monday - Friday : 9:30am - 6:00pm
Saturday, Sunday & NSW Public Holiday : CLOSE

If you have an important message or request, please send us an eBay Message, as we monitor our eBay messages daily.

Thanks for dropping by, PC Meal is an IT Reseller Professional with a base of operations in Sydney, Australia offering a wide range of high quality yet affordable tech products for you that is stocked locally.

We strive to provide the best customer service possible even if the issue is minor. Our technical staff is knowledgeable in a wide-range of technical issues relating to most, if not all the products that we list.

We understand that purchasing new technology can be very daunting, but we are ready to help you to choose the best solution for your technical needs. You will not only save time, but also save money!