UNLOCK STATUS:  

- Fully Unlocked Device – Works with Local and International Carriers.

- Congstar - IS CARRIER LOCKED TO CONGSTAR NETWORK ONLY WILL NOT WORK WITH ANY OTHER CARRIERS.

CONDITION:  

- Physical: Good visible condition rating 8/10

- Lens: minor visible scratches.  

- LCD: No dead pixels, halos, or screen burn.  

- Tested: 21-Point Check (Charging, LCD, Wi-Fi, Bluetooth, Texting, etc.)

WARRANTY:  

- 1-Year Warranty through Allstate Insurance.

PACKAGING:  

- Properly packaged and securely shipped.

LABELING:  

- All devices are labeled by Quality Control, and IMEI is recorded.

ACCESSORIES:  

- Includes charging cable only

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STORE POLICY:

Handling Time:  

- Ships within 24 hours of payment clearance. Orders placed before 9:00 AM CDT (Dallas) ship the same day (except weekends/holidays).

Shipping:  

- Typically delivered within 2-3 days. Expedited shipping options available.  

- High-value items may require a signature.  

- We cannot ship to P.O. Boxes. Please provide a valid address.

Payments:  

- Accepted through eBay-approved methods.

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CLAIMING WARRANTY (Allstate):  

- Visit [Allstate Warranty](https://pages.ebay.com/refurbishedprogramwarranty/index.html) to file a claim anytime.  

- Most claims are instantly approved, or a specialist will guide you.

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REPLACEMENT/EXCHANGE:  

- Replacement offered based on stock availability. A note with your return will help our customer service assist you.

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RETURN POLICY:  

1. Go to "My eBay" and select "Return this item."  

2. Choose the reason and upload photos if necessary.  

3. You will receive a return label and packing slip.  

4. Ship the item back within 5 business days.  

5. Include tracking and note if a replacement is preferred.

Return labels: Issued within 24-48 hours.  

Returns: Processed within 24-48 hours (excluding weekends/holidays).

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REMOVE ACCOUNTS BEFORE RETURNING DEVICE:  

- iCloud: Go to iCloud.com > Find My iPhone > Select device > Remove.  

- Google: Settings > Passwords & Accounts > Select account > Remove.  

- Samsung: Settings > Accounts & Backup > Manage Accounts > Remove.

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RESETTING DEVICE:  

- Apple Phone: Press volume up, volume down, then hold the side button until the Apple logo appears.  

- Samsung/Other Phones: Go to Settings > Factory Reset.

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CONTACT US:  

1. Find the order in "My eBay."  

2. Click "More Actions" > "Contact Seller."  

3. Send your message and we’ll reply within 24 hours on weekdays.

Thank you for choosing Captain Mobile Inc