About Us

About Us
We buy and sell a wide variety of business telecom equipment. As one of the most trusted independent distributors of new and like-new products and systems, we offer businesses of all sizes a cost-effective way to support their telecommunication needs. 
 
 Established in 1998, The Telecom Dealer has become a leader in providing high-quality products and friendly service and support. We maintain a huge inventory of phones, expansion units, boards, power supplies, headsets, and voice mail systems from the top manufacturers, including Nortel, Nortel BCM, Norstar,Avaya Communications Manager, Avaya IP Office, Mitel, MCK/Citel, Cisco, Shoretel, Definity, NEC, Magix, Paradyne, Partner, Polycom, and more.
 
 At The Telecom Dealer, an outstanding customer experience is our number one priority. Our knowledgeable sales associates, customer service representatives, and technical support team are here to personally answer your calls, and we commit to shipping same-day for all of the items in our warehouse. Our reputation has earned us a Five Star Yahoo! Store supplier, the highest rating possible, and as a member of the North American Association of Telecom Dealers (NATD), we have pledged to maintain the highest level of ethics and responsibility in our relationships with the public, other dealers, and clients.

Payment

Payments
U.S., Canada, and United Kingdom

• Paypal - Our Preferred Choice!
• Credit Cards - We accept Visa, MasterCard, American Express and Discover. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
• Company Checks
• Cash (only for local customers who plan on picking up their items)

All Other International Customers

• Wire Transfers

***TO ALL INTERNATIONAL CUSTOMERS: We are not responsible for any duty fees, customs or taxes that may be charged for your merchandise. We advise you to consult your local government import office with any questions.***

Shipping

Domestic Orders

• We ship all items via FedEx / UPS Ground to the Continental United States. Orders being shipped to Alaska, Hawaii, and Puerto Rico will require additional costs.
• FedEx Priority, FedEx Standard Overnight, UPS Red AM, Red, Red Saver, 2 Day, and 3 Day are available. Please contact us for a quote.
  
• Tracking numbers may be provided upon request.
• We do not ship to any PO boxes.
• Customers may pick-up items at our location for no shipping and handling fee.
• WE WILL ONLY SHIP TO CONFIRMED PAYPAL SHIPPING ADDRESSES!

International Orders

• We ship all items via USPS.
• Phone numbers are REQUIRED for International orders.
• You will need to provide your postal code.
• Express Mail and Priority Mail are available.

Sell Your Equipment

Simple & Fast + Top Dollar Paid!
The Telecom Dealer is an industry leader in buying used, new, or surplus telecom and network hardware. As specialists in asset recovery, we help companies of all sizes recapture maximum value. We make the process simple, fast, and easy, and we promise you will receive top-dollar for your used equipment.
It doesn't get any easier than this!
Step 1: Send us your list of equipment
Step 2: Receive a lightning-fast bid with maximum cash value
Step 3: We?ll arrange shipping and send you a check
Equipment we buy
Shoretel - Avaya - Nortel BCM 50 - Nortel BCM 450 - Mitel - Centrex - Asterisk - Multiplexs - Executone -  Acculink - Avaya - Citel - Cisco - Definity - Digium - Extreme - Inter-Tel - Juniper - Kentrox - Magix - MCK - Meridian - Motorola - NEC - Norstar - Avaya IP Office 500 - Paradyne - Partner ACS - Polycom IP - Sangoma SIP - Snom IP

Returns

Return Policy
For your convenience, we offer returns on our products. All customers have 7 days after receiving the item to notify us of a return, UNLESS otherwise stated.  It is the customers? responsibility to pay for return shipping. When a product is returned, the refund includes the total charge amount minus the initial shipping charge. A 25% restocking fee is charged on all products when we are not at fault.  Returned products must include all original packaging, documentation, and accessories. For any questions or to request a return authorization, please contact us. We will be happy to assist you.
How do I return my merchandise?

• You must contact to Customer Service for approval and obtain a RMA number.
• All returned or exchanged items must be in same condition, and must include all original packaging, documentation, and accessories.
• Ship with a shipping courier that provides tracking information.
  
• Please note that NO returns will be accepted without an RMA number.
• Refunds will be credited to the same payment method that the purchase was made.