*NO TARIFF CHARGES for shipping to the U.S.
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POSTAGE: We value professionalism. To ensure your purchases are shipped to you soundly, all our pieces are packed in a box, with ample packaging to withstand the vigorous postal system. We fully insure our items, with tracking and a signature requested upon delivery, so that if your order does meet its premature end prior to you receiving it, you will be intitled to a full refund curtsey of the Postmaster General. This is non-negotiable. We combine postage if multiple items are purchased in the same day.
PACKING: All items will be sent in a new gift box and packed carefully. The boxes used in the photos are for display purpose only.
NOTE! New, or accounts with less than 5 feedback, please message if you intend to purchase this item. Otherwise, your order will be cancelled in order to combat scammers.
Local Pick up Available - Sydney, NSW, 2000
If you have any issues, please contact us, we are happy to help.
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Terms
& Conditions, Declarations and Announcements.
Midsomer
Jewellery does not participate in the administration of import duties. The buyer
is responsible for ALL import and customs duties. Certain platforms may
collect import taxes on your behalf, some may not. International buyers may be
required to pay additional import charges before your item is delivered. Please
contact your Governments Customs Office to see if you will be required to pay additional
taxes.
Chains pictured
are NOT by default, included unless stated otherwise. We have chains available,
check our store to see what’s in stock.
All items
come with a new complementary gift box (not necessarily the box pictured).
The images
form part of the description, take note of the pictures, the item pictured is
what you will receive.
Your order
may encounter delays, we are more than happy to assist you in any inquiries
regarding the location of your item, however these delays are not our
responsibility.
We will explicitly state on the product description if
the item comes with supporting paperwork or certificates. If there is no
mention, then please assume that we do not have any paperwork or certificates.
We guarantee all items are authentic and genuine.
Please contact us with any issues you may have before
returning an item. In the case of any error on our behalf we will cover the
cost of return shipping. Items must be returned at your cost via a secure and
insured service. Do not send the item through UNTRACKED normal post as we
cannot be responsible for lost items. We recommend all returned items to be
sent via EXPRESS POST WITH SIGNATURE with cover for the entire item
value in case the item is lost.
For international customers, you are responsible for
having the item(s) returned to us, and for any costs incurred (unless of an
error on our behalf). Please mark the package as 'Return of sample
merchandise, origin AUSTRALIA. We are not responsible for items that do not
reach us. It is the responsibility of the international customer to label the
returned package correctly as returned goods, to avoid any needless charges
when re-entering Australia. If there are any charges incurred for returned
items, that are out of our control, such as import duties, then these will be
deducted from the refund amount. *If items are damaged or altered in any way they will not be
accepted for a refund.*
All pieces
are “Solid” Gold or Silver. This includes but is not limited to: 9ct gold, 10ct
gold, 14ct gold, 18ct gold, 22ct gold, 24ct gold, 925 silver, 850 silver, 835
silver, 935 silver, 999 silver, and all standard gold and silver content
percentages through time. If a piece is gold or silver plated, vermeil, gilt or
filled, the description will clearly state it.
The
dictionary definition of: “SOLID GOLD” is: “Being made entirely out of gold,
rather than merely having a plating over another metal” (Plated, coated, gilt,
filled). This statement is not subjective.
The design
of a “Hollow core” piece or a “Filled core” piece does not refer to the gold
content. “SOLID GOLD” does not refer to the design of the piece. E.g. a piece
can be solid gold but have a hollow core design.
There is a
margin of error to consider regarding gold content. Hallmark gold content
stamps are not always 100% accurate (e.g. a 9ct gold ring stamped 375, may in
fact be 36% gold instead of 37.5%). Furthermore, just because a piece does not
have hallmarks, does not mean its not gold. We are a legitimate business, if we
say a piece is 9ct gold, even though there isn’t a hallmark, we are not making
it up, it has been tested.