About Us
I&M Global is an online eBay retailer well-known for Health and Beauty Products with an affordable price tag. We stock hundreds of products from top health and beauty brands all at fantastically discounted prices.
Dedicated to its savvy shoppers I&M Global bring you a range of beauty bargains including: Mi Impressions, Pure Ohana, Kiss, Haz, Fade Out, Bigen, Hive,The One & Oily alongside hundreds of new products every week. Find gorgeous fragrance oils, skincare, make up and hair care products all at the lowest possible prices.
Please enjoy our wide range of products including Fragrance oils, Skincare, Hair Care, Make Up, Nails, Body and Sun & Tanning.
OUR SERVICE
I&M Global aim to offer a quick and reliable service, affordable prices and friendly, easy to deal with staff. If we fall short in any of these areas please do let us know by emailing us through your eBay account.
Please check out all our customer reviews, you will see everyone agrees our service is Excellent. Please don’t hesitate to contact us if you have any problems.
Follow our store to join in on the fun and future deals for all your needs
We offer a unique 24 hours customer service which will leave you satisfied to keep you coming back.
We want to grow and improve our services and we want to thank our customers for their continued support.
Shipping Policy
By placing an order through our store you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Tracking Notifications
Upon dispatch, customers can track their order(s) through eBay my orders tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for further help.
5. Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country. Subject to any change of laws for importing.
6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us through your eBay account under my orders.
Returns Policy
1. Return Due To Change Of Mind
I&M Global Ltd will happily accept returns due to defect/damaged items as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(I&M Global Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
2. Warranty Returns
I&M Global Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect I&M Global Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Change Of Delivery Address
Orders placed before 12 PM will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please note: Addresses can NOT be changed once dispatched and if the parcel is not received, this will be at the buyer's cost!
3.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Payment Policy
We accept payment by any of the following methods through eBay:
PayPal
Mastercard
Visa
Mestro
Amex
Please pay as soon as possible after purchasing, as that will allow us to post your item to you sooner!