For more detailed information and answers to common questions about receiving a parcel, go to the YODEL Help Centre at yodel.co.uk and look under the Help Centre section.
Special Delivery Instructions or Not Going to Be Home?
Set up a YODEL account through the YODEL App or website at yodel.co.uk.
In your account settings, you can specify a safe place, preferred
neighbour, point location on the map, and add a photo of your safe
place. Once you’ve placed your order, add the tracking number to your account for tracking.
For
any special instructions, please message us directly after your
purchase. We’ll attach your note to the parcel, but we cannot guarantee
that the courier will follow them.
Where is My Parcel?
To check the current status of your shipment or obtain proof of delivery, go to yodel.co.uk or the YODEL app, select the track option, and enter your tracking number and postcode.
Note: Tracking information on Yodel may only become accessible after midnight on the day of shipment.
EVRI
For more information and answers to common questions about receiving a parcel, go to the EVRI Help Centre at evri.com and navigate to the Help Centre section.
Special Delivery Instructions or Not Going to Be Home?
Set up an EVRI account through the EVRI App or website at evri.com.
In your account settings, you can set up delivery preferences,
including a safe place, preferred neighbour, point location on the map,
and even attach a picture of your safe place. After placing your order, add your tracking number to the app or website to keep track of your delivery.
For
specific instructions, message us immediately after placing your order,
and we’ll attach your note to the parcel. Please note, however, that we
cannot guarantee the courier will follow the instructions.
Where is My Parcel?
To view the status of your shipment or request proof of delivery, go to the EVRI website at evri.com or the EVRI App, then select "Track" and enter your tracking number and postcode for the latest information.
Please
keep in mind that we make every effort to respond promptly to customer
inquiries. However, if you send a message outside of our regular
business hours, there may be a slight delay in our response. We
sincerely appreciate your understanding and patience in such cases.
Dispatch Cut-off Time:
Monday to Friday: Orders received before 10:30 AM (UK time) will be dispatched on the same day.
Please note that dispatch times may vary during peak seasons.
Dispatch on Bank Holidays:
Please
note that we do not dispatch orders on bank holidays. Orders placed on
bank holidays will be dispatched on the next working day.
Customer Support:
Our customer support team is available to assist you from 11:00 AM to 5:00 PM (UK time), Monday to Friday.
Please note that our customer support is not available on bank holidays.