We ship every day Monday - Friday.

Orders placed before 3.15pm will be dispatched the same day.

We use Royal Mail and the shipping options are set out below - Depending on the size/weight of the order we reserve the right to use UPS Shipping, we cannot guarantee a time with UPS but the usually delivery is 1 working day (excluding weekends)

Royal Mail Tracked 48 (2-3 working days)

Royal Mail Tracked 24 (1-2 working days)

Royal Mail Special Next Day 1pm Guaranteed delivery (currently delivering upto 9PM next day) excludes Saturdays.

UPS - 1-2 Working days - For orders over 2kg

Ebay are now managing payments so a Credit or Debit Card is the new method of making secure payments through Ebay

We have a 30 day return policy if you change your mind.

Returns must be sent back in a saleable condition so cannot be open, with all Liquids the cap must not have been opened otherwise we cannot accept a return on this

For faulty products, these will need to be sent back to us to carry out tests to determine if it is a manufacturer fault, if you have dropped your device or if it shows signs of excessive wear then please do not return as a fault as this would not be due to a manufacturer defect. We will return any devices that do not have any faults after our findings, we will contact you within 7 working days with our findings.

For all liquids where you have not enjoyed the flavour or that your interpretation of the flavour isn't as you expected then this would NOT be covered under a return issue unless the liquid itself was faulty.

Please return to us and include your name and order number

OXV Holding Co

Unit G4 Kingston Business Park

Kingston bagpuize

OX13 5FE

We recommend using a proof of postage option as we cannot be held responsible if returns go missing.

For faulty items you may refer to ebay's return policy and open a case.

Where is my order/hasn’t arrived yet?

I’m sorry your order hasn’t arrived yet, the order is with Royal Mail please allow 1-3 working days.

Orders placed prior to 3pm on a weekday will be dispatched the same day, except Weekends (we don’t work weekends), if your order hasn’t arrived 13 working days after we sent it, then please get back to us as it will then be classed as lost.

Can you post in discreet packaging?

Our products are sent in either a brown padded envelope or plain brown box, there is our returns address in small on the bottom right of the shipping label, we are unable to make any changes to the label as it is auto generated. 

My Disposable hasn’t lasted very long or stopped working after few hours.

These come prefilled with the set amount of liquid as stated on the packaging, depending on the user may only last a few hours to a few days, the puff count stated is dependent on the length of draw time.

I haven’t had my 4th geek bar when it says buy 3 get 1 free / 3rd bottle free when ordered 2

Our offer is only applied when adding the correct number so if it was for example, “buy 3 get 1 free”  4 must be added to the basket. Ebay will then sort the discount before payment is made, please ensure that you add the correct amount on any future orders to avoid disappointment.

Faulty Items

I am sorry you are having issues, if you believe the product to be faulty then you would need to return it to us for testing, if we find a manufacturer fault then we can look to refund, please also include your name, order number and fault in the packet and allow us 7 working days to test the product. Unfortunately if you have discarded the product in question, then we cannot offer any refunds/replacement.

Please return to 

Oxford Vapours

Unit G4 Kingston Business Park

Kingston Bagpuize

OX13 5FE

If it is because your disposable bar has stopped working then we can check inside the device for any usage of the coil.

Order shows delivered but not received

Please check with neighbours or members of the household, if this is a disposable item then it would have gone through the letterbox, if you still claim to not have had it, then we kindly ask you to wait for 13 working days, after this period Royal Mail class the parcel as lost.

Any claims for orders that show as being delivered will be investigated and details will be passed on to relevant services to be investigated.

You can also confirm your address with us to double check this.

Where is my refund?

Refunds are processed by ebay as they manage all payments, please allow up to 5-7 working days to reflect in your account, any further issues please contact ebay customer support.

Does this come with Nic shots?

Unfortunately we don't include the Nic shots with any bottles, however if you would like to buy Nic shots from us please search this number for our listing - 362988048849