Delivery Information
We dispatch orders Monday to Friday.
Orders placed before 3:15pm Monday to Friday will be dispatched the same working day. Orders placed after 3:15pm, or during weekends and Bank Holidays, will be dispatched on the next working day.
FREE Royal Mail Tracked 48 Delivery
We now offer FREE Royal Mail Tracked 48 delivery on most selected products, giving you a reliable and fully tracked delivery service at no extra cost.
Royal Mail Tracked 48 – FREE on selected products
Estimated delivery: 2–3 working days
Faster Delivery Options
Need your order sooner? You can upgrade your delivery at checkout:
Royal Mail Tracked 24 – £3.99
Estimated delivery: 1–2 working days
Royal Mail Special Delivery – £8.99
Next working day delivery for qualifying orders. Saturday delivery is excluded.
Larger Orders
Depending on the size and weight of your order, we reserve the right to use an alternative courier service. This is particularly applicable to larger or heavier orders.
UK Delivery Only
We currently only ship to addresses within the United Kingdom.
Please note that delivery times are estimates unless a guaranteed delivery service has been selected. Once an order has been dispatched, delays caused by Royal Mail or other delivery providers may occasionally be outside of our control.
Tracking details will be provided where applicable so you can follow your order from dispatch to delivery.
Ebay are now managing payments so a Credit or Debit Card is the new method of making secure payments through Ebay
We have a 30 day return policy if you change your mind.
Returns must be sent back in a saleable condition so cannot be open, with all Liquids the cap must not have been opened otherwise we cannot accept a return on this
For faulty products, these will need to be sent back to us to carry out tests to determine if it is a manufacturer fault, if you have dropped your device or if it shows signs of excessive wear then please do not return as a fault as this would not be due to a manufacturer defect. We will return any devices that do not have any faults after our findings, we will contact you within 7 working days with our findings.
We ask you to return the item to us and if its a manufacturer fault then we will refund your shipping, please send a picture of your receipt through the ebay messenger system.
For all liquids where you have not enjoyed the flavour or that your interpretation of the flavour isn't as you expected then this would NOT be covered under a return issue unless the liquid itself was faulty.
Please return to us and include your name and order number
OXV HOLDING CO
Unit G4 Kingston Business Park
Kingston bagpuize
OX13 5FE
We recommend using a proof of postage option as we cannot be held responsible if returns go missing.
For faulty items you may refer to ebay's return policy and open a case.