How eBay Authenticity Guarantee works

If this item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.

Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page.

When the seller make a sale, the seller have to send the item to the authenticator's address provided by eBay. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets.

Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to seller and the buyer will receive their money back. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Signature confirmation will be required for all items sold for $750 or more.

Returns with Authenticity Guarantee

If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. For full details, read our eBay Money Back Guarantee policy.

When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Once the item has been re-authenticated, it will be returned to the seller and the buyer's refund will be processed.