ABOUT US

Welcome to Royal Gem. Our decades old experience in the gem and jewelry business combined with our master craftsmanship give us the confidence to serve your needs in an affordable way. Our unique gems and jewelry are manufactured in our factories under strict quality control. So you can be assured of what you are buying. We also guarantee you a 100% customer satisfaction for all your purchase from Exellent Gems.

PAYMENT

• We accept PayPal payment.
• We may also accept if any eBay policy permitted payment methods.
• Our payment is expected within 14 days of auction end. If payment is not received , your item may be re-listed or We will report to eBay as an unpaid Item.

• Shipping & Delivery

  We carefully pack and ship all gemstones to ensure they arrive safe and secure. Each parcel is professionally packed and shipped with tracking whenever available.

  United States Shipping
  Items shipped within the United States are sent via USPS First Class Mail with Delivery Confirmation.
  Estimated delivery time: 4–10 business days
  Shipping cost: AU$10.00

  International Shipping
  International orders are shipped via Registered Air Mail with tracking.
  Estimated delivery time: 10–20 business days, depending on the destination country and customs clearance.
  Shipping cost: AU$10.00

  Express Shipping (Optional)
  For faster delivery we offer UPS, FedEx, or DHL Express Shipping.
  Estimated delivery time: 2–5 business days depending on your location.
  Shipping cost: AU$60.00

  Please note: Express couriers do not deliver to P.O. Box addresses and may have limited service in some rural areas.

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  Combined Shipping

  We are happy to offer combined shipping to help you save on shipping costs.

  • Combine up to 100 items in one parcel

  • Combination period: 14 days from your first purchase

  • Each additional item: AU$5.00 shipping

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  Customs & Import Taxes

  International buyers are responsible for any customs duties, import taxes, or other charges required by their country. These fees are determined by local customs authorities and are beyond our control.

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  Important Information

  • Combined shipping is available only for purchases made using the same eBay ID and email address.

  • We cannot combine shipments from different accounts or different email addresses.

  • Please ensure your shipping address is correct at checkout to avoid delivery delays

RETURN POLICY

• We accept returns
• We Give Back Guarantee
• Items Must Be Returned In Original Condition Within 30 Days of Receipt

CUSTOMER'S PRIVACY

• All of customer's information (Name, address, phone numbers, Email, etc.) are privacy and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to information.

CLARITY SCALE