About us:

Artemis Teal is a woman-owned, US Veteran Owned, Small business. We use recycled shipping supplies that we scavenge from others so that we don't add more waste to the planet. We work out of our home and offer items that are curated, unique, and unusually beautiful. Artemis is the name of the company because we are led by a Goddess who hunts for treasures. It takes us time to find these gems, time to clean and research them, and time to list them for sale. We work hard to make a living, to make life worth living, and to help make your home a beautiful place. Because where you live, what you wear and carry, and what you use should be as beautiful as you are.  We specialize in imperfect, cultured, elegant items with patina, grace, and wear.  Because nothing new is worth it. Thank you for your purchase and your support.

Condition:

No original box or bag, unless it is shown in the photographs. We use clean, recycled shipping materials to help save the planet and reduce costs.

Be sure your postal box can handle the size of the item purchased.  Be sure you have a rain-protected, and heat-protected place for items that are wet-sensitive and heat-sensitive. Some items will wrinkle in shipping, and de-wrinkling is the buyer’s responsibility. Do not order melting items, if your postal shipping path or final postal location is warm or hot or if your ordered item(s) will melt, damage, or reshape while waiting for pick up in your postal location or box.

Please review all photos carefully, read the Item Specifics, Condition Description, and full Item Description. We provide several pictures and do our best to accurately describe all items. However, we are not experts in everything made, so please review photos carefully and read the information we provide before making a purchase. Items are used unless otherwise noted. 

Damaged or flawed items:

Used items are used. This means they may show wear, marks, demarcations, patina, tarnish, threading, pilling, faint stains, slight yellowing/darkening/lightening, and items may vary slightly in color due to individual monitor color settings. We may not be able to tell you the maker, mark, history, use, measurements, history, identity, value, worth, etc. of the item we sell. What information we have is listed in the Item Description and Item Specifics.

For some damaged and flawed items, we may require you to speak to us via Messaging to ensure you are aware of the condition.  If you know an item is damaged or flawed, because it is listed as such, please message us directly so we know you are aware of the condition and still wish to purchase it. If we are unable to reach you, we may cancel the sale.

Cost:

We price our items very competitively.  None the less, we set Buy It Now limits to avoid low ball offers but to still allow for you to negotiate if you wish.  Because sometimes negotiating feels like half the fun! We get that. LOL

If an item is on sale, Ebay may not forward your offers to us. Since the item is already on sale, your offer may be below the lowest offer allowed, so it may be rejected by E-bay without even showing it to us. If you feel your offer is reasonable even though the item is already on sale, you can message us directly.

Shipping:

Our handling time is set to 3 business days, though we often ship within 24 hours or sooner. We ship only via E-bay shipping. No 3^rd party vendors. We don’t ship to postal box locations, shippers, business addresses, hotels, motels, hospitals, shelters, etc.  International buyers must use E-bay International Shipping, or the order will be cancelled. We do not determine shipping costs. Shipping costs are determined by Ebay and their shipping vendors, such as USPS and UPS. We generally do not ship via Fed Ex because of their business practices. We always choose USPS Ground when possible.

Damage in shipping is rare. We wrap each item carefully and mark fragile items. When damage happens, you must take your broken item to the shipping carrier (usually USPS but occasionally UPS) and complete the forms they require to receive a refund of your shipping costs.  Artemis Teal only refunds the cost of the item sold.

Receiving and picking up shipped items are the buyer’s responsibility.  Items returned to sender will not be returned or refunded.  Should you fail to pick up, gather, receive, or accept an item, your postal carrier will return the item, it will be re-inventoried, and you will not receive a refund.

If you ship the item to the wrong postal address, you will also not receive a refund.

If your items are stolen from your postal address after your carrier has marked them delivered, you will not receive a refund.  File a claim with the Postal carrier.

If you choose a non-tracking alternative for delivery, your order will be cancelled.

Through no fault of Artemis Teal, if the postal carrier takes too long to deliver an item, your patience is required. Please alert us via messaging and we will file an official Missing Mail report and work through postal channels for you to locate your item and/or find the issue for the delay.  Expect routine delivery delays during bad weather events, over holidays, during government shut-downs and/or strikes, during political or economic strife, during violent or social upheaval events, or during similar issues within your postal region.  

Volume Discounts and Combined Shipping:

If you request “combined shipping” your items will only be combined if that can be safely done. Some items are delicate, breakable, or difficult to pack with other items, and those items cannot be combined safely with other items. Combined shipping discounts, when allowed, do not happen at the purchase. Instead, E-bay only allows us to refund you after the purchase. Refunds won’t be processed until after the return window has closed.  You must request a refund at that time, and we will be happy to do that.

Refunds:

If you are unhappy with an item, please message Artemis Teal first.  Sometime items can be discounted or refunded directly.   To return an item, re-box or package the item so that it arrives safely, and purchase postage. Mail it within the allowed window.  Be sure the item is tracked and that tracking information appears on your E-bay Return Request.

Postage is refunded by your chosen postal vendor, not via E-bay or Artemis Teal.  If you choose to file an E-bay refund, items must be wrapped and shipped back to us in the same manner as you received them. Items worn, damaged, altered, marked, stretched, shrunk, chipped, broken, stressed, or changed will not be refunded. Items damaged during your return shipping will not be refunded.

Non-Refundable Items:

Some items are not refundable. These may include books, health and beauty items, hair items, some safety items, items put into or onto another item, some jewelry, puzzles, cards, etc.  Also, new items that you have opened cannot be returned or refunded. Items that have been removed from their packaging or sealed bags or partially used items cannot be refunded. Also, items that you may have worn, washed, dried, sewn, dry-cleaned, altered, hemmed, written on, shortened, lengthened, faded, partially used or sprayed, folded, bent, gotten wet, stretched out, etc. cannot be returned or refunded. Holiday items are not refundable after the holiday. Items that you do not pack properly and that break during return shipping are also not refundable.

Blocking:

Buyers who cancel orders, return items improperly, lie to E-bay, misuse the returns process, dox, complain, threaten, argue, swear, fail to handle returns well, enter 3^rd party shipping locations, are unprofessional or unkind, or who use argumentative, threatening, improper, rude, dangerous, political, shaming, mean-spirited, abusive, or name-calling language will be blocked and/or reported.