By placing an order, you agree to the following policies:
A Return Merchandise Authorization number (RMA number) is required for all return packages.
If the item is damaged upon arrival, you must contact us within 5 (five) days from the package delivery date for an exchange. An RMA number will be issued by e-mail within 2 business days. No refunds will be provided for returns without an RMA number. Any return shipment must be freight prepaid and insured with tracking numbers.
· All RMA shipment must be made within 7 business days of the issuing date.
· The returned item must be in the original packaging along with the email copy of RMA to ensure the proper process of your refund.
· Non-defective returns must contain merchandise and accessories that was in the original package and labels. Claim will be denied if signs of usage, tampering or dents were found.
· All non-defective returns are subject to 20% re-stocking fee.
· Original shipping and handling charges are not refundable.