We take returns up to 30 days after arrival. Returns must include all original items in undamaged condition with all original packaging. Returning a used item is subject to a minimum 50% restocking fee.
We usually ship out within 5 business days, but keep in mind that our maximum timeframe is 7 days. We are always working hard to ensure your package arrives as soon as possible.
We can be contacted at any time through eBay messages if you have any questions, comments, or product requests. We will usually respond to you within 24 hours during business days and do our best to help you out!
We have a variety of other colors and models available--please take a moment to explore our store!
At exclusive.shopping.japan, we are committed to offering high-quality products at the best prices possible. We take customer service very seriously. If you have questions about any item we sell, please send us a message. We stand behind every single product we sell and want to hear from you if are not fully satisfied with anything you receive from us.
| Payment | All payments are handled by eBay through their platform. |
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| Shipping | We ship via DHL, FedEx, and Japan Post based on the product type, size, and shipping destination. Order tracking information will be provided once the order has been processed for shipping. Delivery estimate is typically 4-5 business days. Please note that the delivery times provided by eBay are estimates, not guarantees. |
| Business Days | We are open Mondays to Fridays. Our office is closed on Saturdays, Sundays, and Japan Public Holidays. |
| Disclaimer | Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. |
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