Postage

We aim to dispatch all orders promptly to ensure a smooth and efficient delivery experience. Orders are typically processed within 1–3 business days after payment confirmation.

• Domestic Shipping (UK): 3–7 business days
• International Shipping: 7–14 business days (depending on location)

We use Royal Mail, Evri, or other reliable courier services. Customers will receive a tracking number once dispatched (if available).

Shipping Cost: FREE
Delays may occur due to customs or external factors. Please contact us if your item hasn’t arrived in time.

Returns

We accept returns within 30 days of purchase. To be eligible for a return:

• Item must be unused, in original packaging, and in the same condition as received
• Buyer pays return shipping unless item is defective or incorrect

Refunds will be processed within 3–5 business days once item is received and inspected.

Non-Returnable Items: Personalised/custom-made items, perishable goods (if applicable)

Faulty items? Please send photo evidence within 48 hours of delivery to arrange a refund or replacement.

Warranty We stand behind the quality of our products. Where applicable, a limited warranty may be provided covering manufacturing defects and malfunctions under normal use.

• Warranty does not cover misuse, damage, or improper handling
• Contact us with details, description, and photos/videos if warranty claim is needed

If confirmed as a manufacturing fault, we will offer repair, replacement, or refund based on the issue.

Data Privacy Policy

We respect your privacy and only collect essential data to process your orders efficiently:

• Name, address, and contact number (for shipping and communication)
• Payment details (processed securely via eBay – we do not store this data)

Your data is never shared with third parties for marketing purposes. We comply fully with GDPR and eBay’s privacy standards to keep your information safe.

Fully Tracked Delivery with Trusted Couriers

We use a range of reliable delivery partners to ensure your order arrives safely and on time. All orders are fully tracked and handled by reputable carriers.