Simple Preparation

Enjoying your Gano Schokolade is quick and easy:

1. Empty one (1) sachet of Gano Schokolade into a cup.

2. Add 150ml (about 5 fl. oz) of hot water.

3. Stir well until completely dissolved.

4. Enjoy!

Tip: For an extra creamy taste, you can substitute a portion of the water with hot milk (dairy or non-dairy), or simply stir in your favorite creamer after mixing with water.

***Important Shipping Notice (Australia, Canada, France)

Please be aware that certain delivery addresses in Australia, Canada, and France may be classified as "Remote Areas" by our courier, DHL.

If your address falls into this category, your order may be subject to an extra Remote Area Surcharge (RAS) determined by DHL's system.

How to Proceed:

Before Ordering: We strongly recommend contacting us before placing your order. Please provide your Zip/Postal Code (e.g., 2000 in Australia, A1A 1A1 in Canada, 75001 in France), and we will immediately check with DHL to confirm if any additional shipping charges apply.

After Ordering: If you place an order and your address is flagged as a Remote Area, we will send you a message immediately to discuss the extra charge. We will hold the shipment until we receive your confirmation on how you wish to proceed.

This step ensures you only pay the correct shipping cost and helps us avoid unnecessary delays with your delivery.

THE BUZZ MARKET PROMISE

We prioritize transparency and trust. We do not sell "near-expiry" or sample-sized items. Every order is verified for authenticity and freshness before dispatch.

Contact us

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We want you to love your purchase! If anything isn't quite right, please reach out to us via eBay Messaging. We're committed to making it better. For quickest assistance, include your name, email, and order number. You'll hear from us within one business day.

Payment	We accept all payment methods supported by eBay. If payment is not received within 5 days, an unpaid item case will be automatically filed.
Shipping	We offer Expedite Shipping via DHL worldwide, though some locations may vary. For USA, delivery typically takes 4 to 8 business days, depending on customs processing. We handle orders within 1-3 business days and provide a tracking number for each shipment. All products are securely packed with bubble wrap to prevent damage. If your package is lost or damaged during shipping, we will provide a full refund or replacement.
Custom Duties/VAT	Import duties, taxes, VAT, and any additional charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country's customs before purchasing.
Return	We kindly ask that you carefully review your product and instructions immediately upon receipt. Please be aware that we cannot process exchanges or returns based solely on cosmetic damage to the product packaging (e.g., box dents). Please note that return shipping is the buyer's responsibility, unless the return is due to an error on our part.
Your Feedback Matters!	We want you to be completely happy with your purchase. If you have any issues, please give us the opportunity to resolve them before leaving a review. Contact us through eBay Messaging with your order number and contact information. We appreciate your feedback and are here to assist you.