The cover is loose and doesn't fit the foam pad tightly. Why?
Usually because the foam pad hasn’t fully expanded after unboxing, or air is trapped when putting on the cover. Let the pad expand flat for up to 48 hours, and expel air when putting on the cover for a snug fit.
Is the pad thick and safe? Does it slide?
Yes, it's designed for safety. The thick foam is for comfort, but it has a non-slip bottom to prevent sliding and a safety strap to secure your baby. When used properly, it is stable and secure.
Smells chemical. Is this safe?
Slight smell from new PU material is normal. Complies with safety standards for baby products. Simply air unpacked for 1-2 days – smell disappears completely. Safe for babies!
Why is the cover so wrinkled?
Wrinkles caused by shipping compression in packaging. Not a defect! The soft surface smoothens by itself in 1-2 days at room temperature. Softness is designed for comfort. Just lay it flat.