Shipping
🚗Shipping Time:
✔Royal Mail/Evri/Yodel 5-7 working days include Handling time.
• Dispatch Time: Orders placed before 2 PM GMT shipped same day (Mon-Fri)
• Courier: Royal Mail / Evri / Yodel
• Highlands & Islands: +1-2 working days (postcode exceptions apply)
"Need it faster? Choose 'Express Delivery' at checkout!"
The estimated arrival times are specified directly from information provided by our couriers. These are estimates only and not a guaranteed delivery date.
Returns
We offer 60-day free returns for your peace of mind. To qualify for a full refund:
Contact Us First: Please message us through eBay Messages before opening a return request - we'll work with you to resolve any issues promptly.
For a faster resolution, please contact us first to discuss your return request.
If the return is due to change of mind, select "Didn't like item" or "Ordered by mistake".
For tem not as described, provide details and photos to help us assist you promptly.
Inspection Process: All returns are inspected upon arrival. We reserve the right to refuse refunds if:
Item shows signs of use/wear
Return doesn't match the original product condition：missing/damaged
How Returns Work:
✅Contact us → We provide return instructions → Ship back securely
✅Refunds issued within 3-5 business days after warehouse approval
✅Original payment method will be credited (processing time may vary by bank)
Important Notes:
• Buyer pays return shipping if reason isn't seller error
• We recommend using tracked shipping for returns
• For defective items: Contact us immediately with photos/video evidence
We stand behind our products and will work to ensure your complete satisfaction!
Warranty
Warranty Coverage:
✅90-365 Day Coverage (varies by product - see listing details)
✅ Excludes: Physical damage, liquid exposure, unauthorized repairs
✅ Required: Proof of purchase + clear defect photos/video
✅ Solution: Repair/replacement at seller's discretion
Claim Process:
1、Contact us within warranty period
2、Provide order number + defect evidence
3、We respond within 48h with solution
Feedback
⭐Our Feedback Promise
Your Satisfaction Matters Most!
We work hard to earn your 5-star experience. Before leaving feedback, please:
1、Contact us first if there’s any issue – we’ll make it right!
2、 Verify your item meets expectations (check sizing/compatibility if applicable)
3、 Allow reasonable time for shipping/delivery
*** Ideal Feedback Includes:
✅ "Accurate description, fast shipping"
✅ "Great customer service"
✅ "Well-packaged, as advertised"
⭐Problem Resolution Guarantee:
Message us within 3 days of delivery for:
Refunds/Replacements
Missing parts inquiries
Product guidance
⭐Please Avoid:
• Feedback related to shipping carriers (we can’t control delays)
• Comments about pricing (set by market value)
• Claims without prior contact attempts
⭐General Reminders:
• Check your spam folder for tracking emails
• Inspect packages before discarding outer boxes
• Save receipts for warranty purposes
About us
MadHornets has given our customers the best Auto parts, Motorcycle parts available on the market. We do it all, from motorcycle, cars and trucks to SUVs and more. Basically, if it’s on wheels and you need it, we can handle it.
With our extensive knowledge and experience in this industry, we continue to bring you the best auto, motorcycle parts.
We have more than 20,000 square meters of self-owned or third-party warehousing and logistics bases in the United States, the United Kingdom, Australia and other countries, and have a complete supply chain system to deliver high-quality products from all over the world to consumers. We are also committed to the development of Electronics, Home Garden, Stage Lights and other categories.
MadHornets continues to bring you superior quality and cost effective products. We always stand behind our products by our Money Back Guarantee and Manufacturer Warranty. Don't hesitate, add this store to you favorites
