Effective Knowledge Work : Answers to the Management Challenges of the 21st Century, Hardcover by North, Klaus; Gueldenberg, Stefan, ISBN 1780521448, ISBN-13 9781780521442, Like New Used, Free shipping in the US

Addresses the following questions: What is knowledge work? What are strategies and methods for increasing productivity, quality, effectiveness and value of knowledge work? Can knowledge workers be managed, and if yes, how? What are adequate methods for measuring performance of knowledge workers?