60-Day Returns (the UK (FREE), Australia (FREE), New Zealand (FREE), Hong Kong (FREE), Singapore (FREE), the EU and the USA. Please get in contact with us for further instructions. Note: To ensure a smooth return process, please contact us first for return instructions. Kindly do not send returns directly to our company address (South Wales, 2007 AU), as we are unable to process them there.
Customized Follow Ups (We monitor the status of your purchase in every step and keep you updated.)Important information regarding META products (Ray-Ban, Oakley and other META models):
For hygiene, authenticity, and security reasons, returns of Ray-Ban, Oakley and other META products are only accepted if the Product is returned unused, unopened, in its original condition, and with all original security seals and packaging fully intact. Products with removed, broken, or damaged seals, or products that have been opened or used, are not eligible for return, except where required by applicable consumer protection laws.
In our unwavering commitment to providing unparalleled service, we acknowledge that warranties may vary across brands. Some brands may offer a global warranty, while others might adhere to territorial limitations or brand policies, potentially restricting warranty access in certain countries. To circumvent such limitations, visionglobal360 extends an exclusive 24-month warranty, covering all manufacturer's defects without exception. Customer satisfaction remains our priority, and our after-sales service is dedicated to swiftly addressing defect issues, and ensuring a delightful shopping experience.
If you have been notified that you have to pay additional customs duties, don’t worry, we will 100% fully reimburse this extra cost. All you need to do is:
1- Request a formal receipt once you have paid, and
2- Submit a copy to our customer service team
so that we can sort out your reimbursement. Our exceptions: Please note that we do not refund Brazilian & Chilean & Turkish customs duties or taxes. All customers from these countries are fully responsible for any customs duties or taxes incurred.
If you have any questions about this, please feel free to contact us.
Before any item departs from our store, it undergoes a rigorous inspection by our skilled quality control team. Every lens, frame, and screw is meticulously examined to ensure it meets our high standards of perfection. Despite our thorough process, the journey from our door to yours can introduce unexpected challenges. If your eyewear arrives less than perfect, rest assured, we are on hand to rectify the issue swiftly. Contact us immediately, and we will work diligently to resolve any problems to your complete satisfaction.
What happens if I can't see any tracking updates for weeks?Don't worry! If there are no movements in your tracker for 2 weeks, we will refund your purchase to you immediately.
You deserve the perfect fit, and it is only natural that your frames may need some adjustments when you receive them. At vision360global, we’ve got your back and provide you with a solution. You can take advantage of our Free In-Store Adjustment policy by taking your frames to any optical shop to have them adjusted. If they charge you for the adjustment service, email us a copy of the receipt, and we’ll reimburse you up to AU$15! (**Conditions Apply)
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